Tata Motors — Tata Zest XM JH05BD-5794

Address:

East Singhbhum, Jharkhand

It gives me immense pleasure to write this mail to you, I don't know whether it is the right place to drop this email. Anyways, "I am very much thankful and delighted with your world class service that you guys are providing to your customers." For past 7days since 8th midnight, I failed to get the right person to escalate this, its been a great learning of struggle, that I am fighting for my car, even to know the status of work done/not done at your place. My car has got breakdown on 8th midnight at BHAGALPUR, Bihar and I have asked your Emergency helpline for your kind help, since 12:04midnight I am so delighted with response from your guys that after 7 days even I am still waiting for a Single Call even from your people. Still my car is lying there and just now after so many abusive languages I have used at your people got a response that might be I will be able to get my car tomorrow, Saturday. Isn't a question to you and your service and your service engg's skill/knowledge. Hiw and why you expect that a person who has invested 7 odd lacs for a car will keep himself cool and calm and wait for infinty time for a single call to know about the status/problem even, it took 3 days to inform me, after 15+calls and shouting/abusing your people, what is the problem actually perhaps!!! Using perhaps as still my car is not completed and there is a expectation thrown to me for tomorrow, 16th may will get my car. Your customer care is perhaps most wrost call centre in this earth. They are bothered to hear even, simply they are telling that "voice is not clear" and they disconnect the call. Surprisingly one of your executive telling that there no any car in having that particular registration no. Wow!! And he became rigid on his statement and diconnected the call without telling anything to me. ALas!!!for your company, till how many days you will be dependent on Trucks only there also you are getting threats from Mahindra and ashoka leland and few more companies... I have opted you simply becasue that you are pure Indian company...may it was my biggest mistake that I made ever. Thanks for such delighting service... Congrats from core of my heart. Regards, Siddharth Sharan Handheld: [protected]