Tata Motors — UNSATISFACTORY CAR REPAIRS

Address:

Palwal, Haryana

SUB: - COMPLAINT REGARDING THE UNSATISFACTORY CAR REPAIRS OF INDICA VISTA BEARING VEHICLE REGISTRATION NO.HR-30G-7971 Dear Sir, This is in reference to the subject matter noted above. On 26.07.2014 I took my car to your garage/service centre as it had developed a fault in alignment, which required repair. Your garage/ service centre carried out the repair and the bill for this work was Rs20, 000/- which I paid in full. Since then, the same fault has recurred and I am bound to think that it was not properly repaired. It is so painful to write to your good office regarding the subject matter noted herein above. It is to bring to your kind notice that our above mentioned vehicle was got serviced at your esteemed service centre wherein all the other works pertaining to the same i.e. suspension work, repair of the brake shoes, oil change and front suspension dismantle & assembly was done. Further, the service manager did not check the vehicle alignment of the said vehicle neither it was brought to our notice as a procedure. We are at a loss to find out that the same has no where been mentioned/highlighted in the invoice too. It is so unfortunate to narrate that due to non alignment of the vehicle and total negligence/unprofessional approach of the service staff, the tyres of my vehicle which has up to date not run even 1500 kms. after the said service got totally damaged which has incurred an extra Rs18, 000/- unnecessary burden to me. The condition of these tires has been shown to the Service Staff. As per the Law I am entitled to expect that the work is carried out with reasonable care and skill, and materials used are of satisfactory quality and fit for their purpose. I believe that the repairs have failed to rectify the fault due to poor workmanship and/or defective parts and/or you have neither done the alignment of the vehicle after servicing the suspension nor informed us about the future repercussion of not getting the same done from outside and you are therefore, liable to pay the amount of loss incurred to me as mentioned herein above. It is also pertinent to bring on the records that several requests in this regard had already been forwarded/served to you which so far have been unable to bring any positive results. It is expected from you that the clients must be at least attended to and a suitable response is given, which has not happened in the case mentioned hereinabove. I am prepared to allow you the opportunity to rectify the said faults at no cost to me and by reimbursing the incurred amount to me as per the Invoice of Tires (annexed as Annuxure-1) If you fail to do so, I shall be constrained to approach the Court of Law and lodge a suitable proceeding against your esteemed company to take the matter ahead and to beg the justice and off course to recover the incurred cost from you. I look forward to receiving your comments and intentions within seven days of receiving this notice. Thanks & Regards, Sachin Kumar H.No-299, Ward No-1 Prakash Vihar, Palwal, Haryana-121102. Mob:- [protected]