[Resolved]  Tata Nano — Non Compliance against customer service render during Tata Nano Delivery

Address:

Surat, Gujarat

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Thursday, November 28, 2013 3:40 PM
To: '[protected]@tatamotors.com'; '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

As per telecom with Mr. Dinesh Rajpoot regarding customer experience I am re forwarding the details.

The Nonconformance is still Open & not complied yet.

Request to at least read & response 12 points briefed in trailing mail.

Regards,

Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Monday, October 28, 2013 4:24 PM
To: [protected]@tatamotors.com; '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Polite Reminder
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Monday, October 21, 2013 12:55 PM
To: '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Good morning Sir/Madam,

The Nonconformance is still Open & not complied yet.
Such a steep follow up, customer hardly track…Request to look in to,

With Best Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Thursday, October 10, 2013 11:42 AM
To: '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

As per telecom, I am re forwarding the details.

Request to at least read & discuss 12 points briefed in trailing mail.

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Sunday, September 29, 2013 6:51 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Cc: '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Reminder….

Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Sunday, September 29, 2013 6:28 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Cc: '[protected]@tatamotors.com'
Subject: FW: TATA Nano LX Golden Color (Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Dear Sir/Madam,

I hope Non response may be due to mail no receipt at your end.
The non-compliance stands due in absence of reply to customer by any medium.
The TATA Indigo Cs as communicated is interest to us but nothing is getting explored due to communication channel off.
Kindly do the needful & Response the trailing mail.

With Best Regards,
V.H.Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 17, 2013 4:48 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Dear Sameer,

Please check & revert.

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, September 14, 2013 1:37 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013


As discussed Resending

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
_____________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 13, 2013 10:02 AM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color taken Delivery on 9th Sep'2013

Reminder

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
________________________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 12, 2013 5:32 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color taken Delivery on 9th Sep'2013

Resending as discussed with Mr. Sameer ([protected])
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |


From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Wednesday, September 11, 2013 10:42 AM
To: '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Resending as discussed with Mr. Sameer ([protected])

Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Wednesday, September 11, 2013 9:32 AM
To: '[protected]@shreejiautomart.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color(Chasis#MAT612254CKN75426) taken Delivery on 9th Sep'2013

Good morning

Re forwarding….

With Best Regards,
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
________________________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Tuesday, September 10, 2013 5:32 PM
To: '[protected]@gmail.com'; '[protected]@shreejiautomart.com'
Subject: FW: TATA Nano LX Golden Color taken Delivery on 9th Sep'2013


Respected RavalSir,

ThanQ very much for Tata Nano Lx (Golden Color) delivery.

Yesterday we have also worked with Diplali Contractor for purchasing Tata Indigo e CS on road prize & factored the difference of my present four wheeler Maruti -800 2008 model. We are actively exploring for the same.

Your staff must have briefed you about yesterday chronology of event during delivery of my TATA NANO Lx

1.It clearly depicts from trailing mail correspondence that since last 02 weeks we were to gather nicely worked out & you helped me by visiting my home for test drive & assisted to reach to final conclusion of TATA NANO Lx purchasing decision.
2.The delivery Date / Time was nicely planned & freezed accordingly you have got collected the A/c Payee Cheques from my home.
3.Yesterday when we reached to your Shreeji Showroom along with my full family i.e. 82 years mother, Sisters, my wife & son for delivery of Nano, sorry to say that we have been kept waiting more than an hour & in spite of repeated request our MUHARAT of Nano PUJA were passed & we missed MUHARATAM.
4.Finally the reason for delay surface out, there was no clarity about balance payment to be collected, the sales representative PINKAL, she was trying her best for in time Nano Delivery but as she has not empowered for decision making & no body was supporting her to clear the file & Gate pass.
5.I have explained them that approx. max Rs2500/- is balance to be paid, Pinkal also remembered the deal (Rs.2000/-) but Mr. Nimesh who just suddenly came in to picture and started explaining from the zero very arrogantly & demanding Rs.15000/- than Rs.9000/- than so on…his rough tone was so penetrating that for a while we felt that he is customer & we are selling Nano Cars ?!!!
6.I one again requested them this is only a question of few thousands Rs., only2500Rs, you know my residence so please let Nano start for Puja at Temple & I will remain present at show room for full settlement but big NO.. Still papers processing were prime importance than customer when once again chased Mr. Nimesh as he was busy with other customer he got disturbed & by murmuring bad words approached accountant & started follow-up for papers processing.
7.My whole family with aged mother was totally down & mood less finally gate pass cleared, when I set on driver seat I have asked your person that Petrol meter was showing too less Qty than once again shreeji representative rushed in side office for free petrol coupons than came back that petrol already filled.
8.Meter reading was showing 32kms when taken the delivery & started from Shreeji, the customer harassment does not ends here, when I reached & just entering petrol pump situated few meters after Iscon Mall, New Nano Car stopped as No Petrol…we family members came out of Car & by pushing the Nano brought near Pump filling.
9.Only because of Shri Rajendra RavalSaheb gentle man nature I have not cancelled the deal & taken the delivery but such type of service will stop us to dare for buying TATA Indigo from Shreeji.
10.The Essar family is one of the reputed & core family but not fare to share experience with all Essarites but definitely in our personal circle we cannot avoid the experience sharing.
11.I have also worked with TATA for 06 years 1992 to 1998 & I fully aware of the Tata customer delight policy.
12.It is learnt that the mud guard; Ganpati & other complimentary is missing in our case, we have not received at the time of delivery.

I earnestly request you to look in to the matter and take it in a good spirit & used as a positive customer feedback to once again bring Smile on Customer face by demonstrating the words of MD Mr.Mitul Shah “Our Clients rely on our professionalism & we rely on our client. Our reputation stands for our reliability & trust placed on Us…


With Best Regards,
Vishvendu Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, September 07, 2013 11:57 AM
To: '[protected]@gmail.com'
Cc: Dave, B. J. CEO (Sea Logistics)- ESLL (HAZ)
Subject: FW: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Good morning…

In continuation to yesterday meet & subsequent collection of SBI A/c Payee Cheques (Rs.2.04Lacs) by you for TATA Nano LX Golden.
Enclosed please find Krutikaben ID as requested.

We would like to take delivery on the eve of Ganesh Chaturthi i.e. 9th Sep’13 Monday Time: 4PM.

Kindly keep ready Insurance cover letter with all necessary documents for taking the Nano Lx Delivery & drive with Smile, good feel of Customer delight.

With Regards,
Vishvendu Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |
________________________________________
From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Monday, September 02, 2013 2:09 PM
To: '[protected]@gmail.com'
Subject: FW: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Good afternoon….

Today morning also I have tried to contact on phone but “NO Reply”.

I could not understand that whether we should wait Or Opt at other out let.

Please take up & reply on priority enable us to proceed further.

With Best Regards,
Vishvendu Dave
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Sunday, September 01, 2013 11:42 AM
To: '[protected]@gmail.com'
Subject: Re: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Good morning...
As yesterday telecom conversation could not happened...today morning tried to contact on Mob # [protected] but its Switched Off...
Any way Our wish intention is final for Nano LX 2012 Model Golden Color & will take delivery on GaneshChaturthy.
On Road final Prize we wish to Pay is 2.04Lacs by A/c Payee SBI Cheque...
Let me know to your consent to proceed further...
---Regards Vishvendu Dave


This message sent from BlackBerry
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, August 31, 2013 06:07 PM
To: '[protected]@gmail.com' <[protected]@gmail.com>
Cc: Dave, B. J. CEO (Sea Logistics)- ESLL (HAZ)
Subject: Re: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Typo graphical error please read GANESH CHATURTHI in place Of Janmastami...
---Regards Vishvendu Dave


This message sent from BlackBerry
Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |

From: Dave, Vishvendu H.-EStIL RMHS (HAZ)
Sent: Saturday, August 31, 2013 05:30 PM
To: [protected]@gmail.com <[protected]@gmail.com>
Cc: Dave, B. J. CEO (Sea Logistics)- ESLL (HAZ)
Subject: TATA Nano LX Golden Color Kind Attn to Mr.Rajendra Raval

Dear Rajendra RavalSaheb,

Your visit to our place & offering a test drives make me & my family a very good feel i.e. customer delight.
As per last telecom conversation we have finalized Nano LX 2012 Model Golden Color with final on road prize compared & worked out to be Rs.2.04Lacs.

Kindly do the needful. We wish to take delivery on janmastami only.

Request to favor by keeping Saurashtra fragrance live to bring cheers & smile.

With Best Regards,
V.H.Dave

Vishvendu Dave | Dy.General Manager-Material Handling | Essar Steel India Ltd. |
27th km, Surat Hazira Road, Surat-394270 | Gujarat | India |
T +91 [protected] | +[protected] Ext.: 8966 VoIP: 7 23 8966 | Blackberry PIN 23689119|
E Vishvendu.[protected]@essar.com | www.essar.com |