Tata Photon Customer Care
Tata Teleservices Ltd.
Customer satisfaction rating: 1%
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1012
COMPLAINTS

Tata Photon Customer Care

Tata Teleservices Ltd.

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Address
2A, Old Ishwar Nagar,
Okhla Industrial Area Phase 1, Delhi

Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts


Mobile:

Fax:
Fax:
+91 11 6655 2020

Customer satisfaction rating
1%
Complaints
1012
Pending
0
Resolved
7
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Tata Photon related photos (88)

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Tata Photon Customer Care related pictures (88)

Tata Photon Complaints & Reviews

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Tata Photon Max WIFI — Regarding speed

 Manoj grewal on Aug 22, 2016
I am facing last two month continue speed problem of my tata photon max wifi speed. I also call to customer care but they told that your area is highly utilized area due to this your wifi speed slow you wait for 4 to 5 days problem will be short out. I wait for month but my problem is not short out. After one month call again customer care and customer care executive give me same reply that your area is highly utilized area due to this your wifi speed slow you wait for 4 to 5 days problem will be short out. After that i wait for more than one week. I call to customer care executive give me same...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata Photon Max WIFI — Employee was rude/no proper service

 Riyaz.sk786 on Apr 24, 2016
Hi team,

I purchased tata device in 2015 from that time till now i have faced multiple issue even for all that issue i have to mail to md of the company, because i won't get proper resolution on tollfree number. Last week employee from ahmedabad location was rude with me on call it's just because of tata i have to face multiple issue and it's like a mental harassment to a customer.
I asked a penalty to be happen on that team so from president assurance desk miss geeta srivastav and mr.Rahul dubey closed the complaint as per their wish. Need proper resolution or i have to escalate...
Complaint comments  Read comments [1]Complaint category Employees

Tata Photon+ — Poor services, speedform last 2 years

 Ankur Batham on Mar 29, 2016
Dear sir,

I am using tata photon+ from last 5 years (Purchased in dehradun & currently usiny @ lucknow) but from last 2 years i am fed up photon+ services. Its pathetic, annoying & very bad customer service.
After every 15-20 days speed drops very bad and contacting customer care always get only 1 answer from last 2 years that " i am in highly utilised area so the speed problem will continue till the problem solves"... Even after 2 years of regular problem and complaints still the problem persists.
I want to know till when the problem persist and why...
Complaint comments  Read comments [4]Complaint category Broadband

Tata Photon Plus — Dongle is disconnected

 nidhi492 on Mar 29, 2016
I am using the Tata Photon Plus prepaid dongle since 3 Years and recharge every month before expiry to carried forward the balance Data. This month My Recharge Expiry Date was 18th March'16 and I recharged before Expiry on 17th march of 525/-.When I connected dongle to my laptop on same day then it was not connected and sudden I had contact to customer care then they said that it has been disconnected and now there is no balance in the dongle and saying I have to go to outlet and take new number.

I need the Refund of my recharge along with Data Balance of 10 GB was available to carried...
Complaint comments  Read comments [1]Complaint category Other

Tata Photon Max WIFI — Low speed related issue

 MayukhHazra on Feb 27, 2016
From last 4/5 months facing low speed related issues. While taking the connection their sales executive assured a minimum speed of 1 mbps and officially I'm supposed to get a minimum speed of 512 kbps. But now a days I'm facing low speed related problems very frequently. As a result of that i have to complaint more or less every week. After each of my complaint they resolve my problem temporarily. My photon number is- 9230032733...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Photon Whiz — Dongle is not working

 M chattopadhayay on Feb 16, 2016
Compliant had been lodged regarding CDMA No. 9226063017 modem is not working in properly communicated with call centre 1800266121, 1800 2661515, 18002665555 and 02261524100 others. they are hanging from one to other. compliant no 12260547. the number had a recharge pack 1999 for six month. as they are not providing the service so refund the amount....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata Photon Max WIFI — Activation

 Nagraj Naveen on Jan 25, 2016
As I mentioned in my complaint, my connection is not activated and so I don't have Tata Docomo number yet.
Please find my alternate contact details:
My contact no.- 7411014874
Order no.-EC0110099802...
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Tata Photon 3g Dongle — Tata 3g dongle 9028003656

 bmlg on Dec 8, 2015
To : All prospective Tata Photon 3G Dongle users I have had a harrowing experience with this company. My promised plan is 11 GB at 7.1 Mbps at a monthly bill of Rs. 1140./- What I am getting is 300 Kbps At the time of applying for the product, my address was checked and then the product sold. Today company says you are in a weak coverage area and a host of jargon which even they do not understand. E-mail complaints to the company has fallen on deaf ears. I am happy to share all e-mails received from the company with anyone writing to me. E-mail me at shbdkmr@rediffmail.com Ms....
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Tata Photon — I forgot my tata photon whiz no

 A.Ramesh A.Ramesh on Nov 20, 2015
Dear sir/madam I am using the TATA Photon whiz (mobile internet service) but i forget my mobile number please help for me sir. TATA Photon Whiz Model:AC8720 PID:C/V2 S/N: 9A121033CA2B MEID:A1000209BCA2B contact no:7667147791 E-mail:arameshece@gmail.com...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Tata Photon Plus — Staff is not diligent in completing their duties

 comman men on Nov 2, 2015
Dear sir, This is to bring in your notice that your staff is not diligent in completing their duties with promptness and sincerity and do not take immediate actions against any complain or inquiry done by the customers. As a regular customer of your Bank I request you to look in to the matter with priority and take an early action. Thanking you Hoping to hear favourably...
Complaint comments  Read comments [2]Complaint category Loans

Tata Photon Max WIFI — New Faulty Device

 Rajesh Rajaram on Oct 14, 2015
I bought the Tata Photon Max WIFI data card postpaid connection via online with number 9282204472 on 25 Sep-15. Due to faulty device the connection is not activated. Service engineer came to place and found the device is a faulty one and gave DOA letter. When I contacted customer care for next steps, I was told to submit the DOA letter to any of the TATA Docomo Brand Store and get the device exchanged. However the Brand Store at Whites Road, Annasalai, Chennai refused to replace the device. Again raised the complaint via customer care but no resolution till now (14 OCT-15) and the resolution cut...
Complaint comments  Read comments [2]Complaint category Telecommunications

Tata Photon Max WIFI — For reload pack purpose

 Mstfahmed on Sep 28, 2015
I mustafa ahmed tata photon max wifi no- 90223310960 today i requested for 350 reload pack but don't activate and not get well response from customer care please i requested for this solution also face speed problem and our plan is 11gb monthly i face gb problem also please give me monthly details usages my alt no 8879416201...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Photon Max WIFI — Speed

 deepakj35 on Aug 29, 2015
Dear sir, mene jab photon max device purches kiya tab mujhe bola gaya brand store se ki minimum 1mbps speed to aapko milegi but mujhe 100kbps bhi nhi mil rhi h or khi se bhi koi help nhi ho rhi hai photon no-9214400315 contact no-7073205679...
Complaint comments  Read comments [2]Complaint category Family & Relationships

Tata Photon Max — Retracting from Plan benefits without Informing customer

 Avra Kundu on Aug 16, 2015
My Tata Photon Max Wi Fi: 9230039202 has a 40GB unlimited plan. It was a plan they provided they started when they launched the device. Due to the increase in the Max users over time they have discontinued the plan. However, existing customers were allowed to continue with the 40GB plan. Now, as they cannot say the customer to forcefully change the plan they are capping the speed so much so that I cant even access normal mail. Forget about 40GB I am unable to use even half of it. They are refusing to take any complaint and saying that I am in a HIGH USAGE AREA (PINCODE: 700059). Their...
Complaint comments  Read comments [3]Complaint category Broadband

Tata Photon Plus — problem regarding cancellation of tata photon plus internet service connection

 sirisha vura on Jul 12, 2015
I have been a customer of tata photon plus (Photon no 9246584061) since 3yrs and today that is on 12-7-2015 i want to get the connection cancelled for which I have to call the customer care (cc) and register a cancellation request. When i have called cc an executive called bala krishna has spoken to me and has raised a request they told me that they have sent a system generated e-mail conformation stating the cancellation number and also said that it will take 7 days to get the cancellation done. He also pestered me repeatedly on the why i want to quit the connection and inspite of my repeated denial...
Complaint comments  Read comments [2]Complaint category Internet Services

Tata Photon Max WIFI — Tata DoCoMo - Device Not Activated - 9230203390 [Resolved]

 rsu_elex22 on Jun 29, 2015
Hi Have purchased an tata photom max wifi device on 19th June 2015 online. The executive has taken all document and submitted them. The local reference person get an call after 3 days and verified all detail in front of me as he is just sitting next to me in office. Although they have putted local verification as negative. I have asked customer service about the same and they told me that please resubmit all document to nearest store. Then i have visited store they threatened me that submit your document but we are not sure whether it will get activated or not. Whenever i call contact center they...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Photon Max WIFI — Misleading information Forced postpaid conneciton at Tata Photon Store and Poor Customer Service Experience

 sandeeptarade on Jun 11, 2015
Hi, I, took new connection/device from Tata Photon Store located in Aundh, Pune. I took connection/device on 23 May 2015. My tata photon number is 9225134595. At the time of purchase the representatives told me that only postpaid plans are available and I can not purchase the device with prepaid plan. Also I need to take the Rs.650 postpaid plan for activation. I checked online for the device offer on tata max wifi plus website (http://shop.tatadocomo.com/shoppingcart.aspx) and on this website there is prepaid plan offer available for new connection. Also as per this offer they are giving...
Complaint comments  Read comments [2]Complaint category Broadband

Tata Photon Max WIFI — Horrible Speed and Data plans.

 sandeep@26 on Jun 6, 2015
I bought this device 2 months back, its prepaid. Max speed achieved 350 kbps in city limit (Company promises upto 6.2Mbps) Very annoying stuff is they used to change the plan very often. For instance, When i got the device, i paid 999 for 20GB after that it was 1250 for 20GB and today when i am about to recharge it shows only 5GB for 999. Note: Worst plans and device ever. I wont suggest this device to anyone, even to my foe, compare to TATA MAX WIFI there are lot of good devices out in market...
Complaint comments  Read comments [2]Complaint category Internet Services

Tata Photon Max WIFI — REAL SLOW SPEED FOR MORE THAN A MONTH AND WORST SERVICES

 mufaddal dhamangamwala on Jun 4, 2015
respected sir, request no: 483938837 . account no. 948043561.. On 29th of may i had complaint you about slow speed issue in my area. on telephonic conversation with your representative it was said to wait for 24 to 48 hrs and they will resolve this issue . Sorry to inform you sir that till today instead of improving the speed its getting low day by day. I had mailed you thinking you will solve my problem and can do the needful . But sorry sir my slow speed issue has decreased than earlier .. So now ou tell me what step should i take against tatadocomo??? if you are unable to provide services than...
Complaint comments  Read comments [2]Complaint category Internet Services

Tata Photon Plus — Fraud product and Worst customer care and slow than dial up

 rakesh1600193 on May 28, 2015
This is my Photon Plus no. 9216301276 I called customer care for slow speed. They told me that because of high usage area your speed will be slow and can’t tell you when this is going to solve. Frequent disconnections and sometimes not able to open Google.com .Even the mobile broadband is fast than photon plus. Absolutely Tata broadband devices are worst and going to shift to other broadband service. I will never advice anyone to use Tata internet services .Totally a waste of money. Shame on Tata products. I have done the cancellation. Never Ever buy Tata products with worst customer...
Complaint comments  Read comments [2]Complaint category Internet Services

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