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Tata Photon Customer Care

Tata Teleservices Ltd.

2A, Old Ishwar Nagar,
Okhla Industrial Area Phase 1, Delhi
Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:1860-266-5555
 1800-266-121
 Customer Service Short Code: 121
Mobile:+91 11 6655 8666
Fax:+91 11 6655 2020
 
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Tata Photon Complaints & Reviews

Tata DoCoMo Photon - Bill payment is not credited to my Tata Docomo number.

User
 aishwarya saraf on Apr 7, 2014
Hi,

I want to bring forward this case to you people.
I have made a bill payment of 449 rs from my ICICI credit card on 29 th march, but TATA DOCOMO is not able to resolve my query.
TATA DOCOMO PHOTON NUMBER : 9225650140

I have paid my TATA DOCOMO PHOTON PLUS Bill on 29th March 2014 from PAYTM website.
An amount of 449 rs has been successfully deducted from my ICICI credit card and i have received a receipt from PAYTM, stating that the payment has been successfully done.

Now, i have talked to TATA DOCOMO customer care several times...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata Photon - Harassment to Pay, Even Before Payment Due Date

User
 swayambhu1024 on Apr 2, 2014
Harassment by Photon customer care (call from 1166196700) who ask when can the payment be made on 2nd Apr 2014, even before payment due date (which is 3rd Apr). My photon number is 9266602854. I got several calls before last month payment due date too and requested not to disturb before due date. The same story is repeated this month too. That man spoke to me like I am a thief and he is an extortionist!...
Complaint comments Read comments [1] Complaint category Broadband

Tata Photon - Slow speed of Tata photon max

User
 satyachaudhury on Mar 28, 2014
I purchased Tata photon max in Raipur (CG) on 20th of March and after 3 days my number i.e 9229203313 got activated and I experienced slow speed as it get connected to Photon whiz.I complain it to local dealer from whom I purchased and even visited one local centre where as per advice I registered a tele complain on 25th of March and my complain number is 407479121 and though 4 days left still my complain has not been resolved .Every day i call on your number 1800266121 but no help. rgds...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata Photon - Tata Photon poor speed

User
 anurags207 on Mar 21, 2014
Dear Sir/Madam, I stay in Pimple Saudagar, Pune & facing problems with my tata photon connection. Though the signal shows over 90% but even a simple page like google search takes time to load. I had called twice to customer care & both the times they raised a complaint which later got closed without any resolution. Also every time i get to hear that pimple saudagar is high usage area & technicians are working on it. Please work on it & get this resolved since it is getting very annoying for me. My Tata photon number is 9225616126....
Complaint comments Read comments [2] Complaint category Broadband

Tata DoCoMo / Tata Photon - TATA photon - Demand notice on Bill Payment

User
 heartinelazar on Mar 21, 2014
I took Photon connection in Sep 2012, the details of the devices are as follows: Order No : 85502000541991 Account No. 916711139 / Photon+ No: 9245447926 / Device (MEID: A00003384C932, pESN: 802BA11C, S/N: A4G9MA1221552476). 1. The above given device was the one which was given to me as part of my connection. 2. From the initial receipt of the device, I was able to use the device provided to me till Oct 2012 and then it got disconnected. After frequent requests and complaints, I was informed that the device which I was provided with ("MEID A000003384C932") is not mapped to my account "9245447926"....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo Photon - tata photon max wifi barred for 3 days [Resolved]

User
 Allen Bernard on Mar 20, 2014
Photon No -9243400152 Tata Photn Max Wifi, Not getting connection from past 3 days and if i go to tata docomo relationship center they are telling your connection is barred, due to re verification, but we waited till re verification but after re verification also they are not giving connection and are telling wait 24 hours and again when we went to relationship center Mr Shyam is telling it will be done in 15 minutes but still it has not been done, if it is not possible, please arrange for refunding the amount soon and if it is posssible get the connection soon and also i am lacking speed it is...
Complaint comments Read comments [1] Complaint category Internet Services

Tata Photon - Harassment for termination of account by Tata docomo authorized reps

User
 pravinsingh2207 on Mar 15, 2014
Dear Sir/Madam,

1. Refer to my “APPLICATION FOR CLOSING OF TATA PHOTON ACCOUNT” dated 07 Dec 13 (Copy enclosed) addressed to “Office of Tata Communication, Dehradun (U.K).

2. This is to bring to your kind attention a recent case of Harassment of self by Tata Docomo Reps in Dehradun/New Delhi regarding a request of mine for termination of my previous TATA Photon no 936235681 (Account No 9251404480). The complete case details are mentioned in the succeeding paragraphs.

3. I was facing problem accessing Internet services using my old...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon - Speed problem since day one of activation - Photon Max Wi-Fi

User
 midhunp on Mar 14, 2014
Hello, I've taken Tata Photon Max Wifi connection @ Magarpatta City, Pune. The same has been activated on 10th March. But since the day of the activation, the speed has been damn slow. I've raised a complaint on the first day itself i.e. on 10th March with SR# 405433273. But this has been closed today, 14th March with out rectifying and stating that many people have been facing this issue at this location and there is no tentitive date when this problem would get resolved. Since I have taken 11GB plan, I need to pay Rs 1200 every month though the problem is not solved since day one of activation....
Complaint comments Read comments [6] Complaint category Telecommunications

Tata Photon - negative address verification and connection is stopped

User
 Anup1443 on Mar 13, 2014
Hello sir, I would like to inform you that I had purchased tata photon plus on 20th February 2014, At first when the concerned person arrived. I was not present and he didn't made a call and straight away put negative feedback. Again...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon - SUB : Current meter reading is 354 dated 09/03/2014 of Business Partner No. 4000039131

User
 B K Roy on Mar 12, 2014
To, The Manager, IGL Bhawan, R K Puram New Delhi-11oo22 SUB : Current meter reading is 354 dated 09/03/2014 of Business Partner No. 4000039131 Dear Sir, This is inform you that we were out of station from Dec, 2013 to Feb, 2014, so our house was locked but we have cleared our IGL bill of Rs.748/- against Invoice No. 100008590131 dated 30.01, 2014 vide Bank of India Cheque No. 000031 dated 19.02.2014 of Rs.748/-. The above amount also cleared from my bank A/C on 28/02/2014. We have received a new Invoice No.100008861274 with enhance meter reading 369 for payment of Rs.1, 155.61 inclusive...
Complaint comments Read comments [2] Complaint category Gas Stations

Tata Photon - Not able to cancel the tata photon plus connection

User
 Dhanush D on Mar 9, 2014
Hi, I have been requesting for the disconnection of my tata photon plus number (9243553489) for 6 times . But it has not been possible and each time the photon plus customer care is giving NON SENSE reasons after been asked as to why the account wasn't disconnected. This tata photo plus is bullsh*t. Please no buy it. It will make ur life miserable and unhappy. A totally unsatisfied tata photo plus user....
Complaint comments Read comments [1] Complaint category Telecommunications

Tata Photon - Poor service and overlooking of serious matters of service providers

User
 Ahana Mazumder on Mar 6, 2014
Two photon data cards have been taken on the name of Orga Systems India Pvt. Ltd. from Tata Docomo
(1) 9230090478 (Activation Date - 07.02.2014)
(2) 9230535155 (Activation Date - 30.12.2013)

The Users of the data card(employees of Orga Systems India Pvt. Ltd.) have come up with several network issues many a times, since the date of activation of each respective data cards. In spite of several e-mails and follow ups to the Tata people(Sales person & Relationship manager), they have ignored and overlooked to all that serious problems.
Rather they never...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata Photon Plus - Regarding internet usage and validity

User
 Natasha Sarkar on Mar 1, 2014
I had an unlimited data pack recharge worth Rs. 710 on my Tata Photon Plus number 9213052203 on 6th February, 2014, which promised post consumption of bundled data (at speeds up to 3.1 Mbps), Unlimited Usage speeds up to a 153.6Kbps for 28 days. After my initial data usage was exhausted on 24th February, my Photon Device would not connect to the internet at all even though validity remained. I tried changing the settings as per the directions of the customer care executives of Photon Plus and it did not work. Since then, I have been placing regular calls on the customer care number but it is of...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon - Internet not running

User
 sumitbasak on Feb 28, 2014
I have taken one Tata Photon Dongle on 11th Feb 2014 from the day one I am not able to browse.After calling customer care many times, one engineer visited my place and said no network coverage is there so we are not able to do anything and customer care said they will not provide any refund. I have not used the connection but paid Rs.1250 and did not get any support from photn team. If network is not available then why they are selling their products in this area. Case No. PTCD1275566...
Complaint comments Read comments Complaint category Broadband

Tata Photon - no speed and frequent disconnection

User
 rimpy khanna on Feb 28, 2014
most expensive service and most disgusting service that's tata photon all about every time i put up a complaint and im assured that speed issue will be resolved and it is not i have done a biggest mistake by choosing tat photo plus guys go for any other company for wireless broadband internet but not tata they are SCAM my photon number 9279500748 my last complaint was also not resolved...
Complaint comments Read comments Complaint category Internet Services

Tata Photon Plus - Very Poor Experience with photon plus, Very pathetic services

User
 Mohit Sareen on Feb 27, 2014
Hi, I am a regular customer of the Tata Photon plus from the past 1 Year. My Photon plus number is 9210232180 with owner name as Mohit. However, I am experiencing very low pathetic speed(10 Kbps) even that Google page is not opening. I had made several calls to your call centers without any resolution. They give unsatisfactory answers regarding their upgradations (What is the reason behind upgradation taking 6 long months in small area? totally undigestable). Though I made uncountable complaints, again with no positives. Latest complaint number being BPO 07061015. I was told that their...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata Photon / Tata DoCoMo - Rs.2136 Bill received after 4 months

User
 dhinakar viswanathan on Feb 22, 2014
Hi, I took Tata Photon connection last April 2013 by paying Rs.2542 as cash in advance for three months, so that i can get device for free. Tata Photon Number: 9244344008 1. I paid it to Tata Photo center @ coimbatore, They paid Tata photon as cheque, that cheque got bounced, so my connection is disconnected for 10 days. I analysed and found the above reason. 2. After that, Network Tower issue, I was not getting the signals properly, network was very slow at most of the times. 3. I contacted customer care, they ask for 24 hrs to 48 hrs to resolve the issue, they gave steps to have hybrid...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo Photon - Cancel the sim activation

User
 razakSN on Feb 19, 2014
Dear Sir I purchased the Tata Docomo Photon 3G Sim Last 2 months Back I paid Rs, 394 in this sim its 3 months Free unlimited internet but I used only 2 months now its very slow and its not use to me so I request u please cancel the this sim activation this sim No 89910342610311658204 IMSI No 405034031165820 and SR no 534261031165820 please Cancel this sim Activation rgds Razak...
Complaint comments Read comments [1] Complaint category Internet Services

Tata Photon Internet - very poor network n speed

User
 tabz on Feb 19, 2014
Sir, This is regarding the Tata docomo internet connection that I have taken on 16-01-2014.The two representatives from Tata I.e 1)Ahmed 2) pavan came to the house to demonstrate the working of internet and also to check the speed and network .They told us that the signal strength is good and we would be able to achive good internet speed . So on the basis of your representatives words we took 3 months pacakage of 6.5 mbps upto 15gb and paid Rs 5000. But after taking the connection we were surprised that we could only get speed of 0.47mbps.I contacted your toll free number and complained...
Complaint comments Read comments [1] Complaint category Internet Services

Tata Photon - fraud made by executive of Tataphoton max lucknow.

User
 Mahesh Chaubey on Feb 15, 2014
Dear sir,
Recently I have a TATA PHOTAN MAX no.9235632551.Realy it is amazingly poor, 1/7 speed of max committed speed(6.2mbps).I am getting Download- 0.89mbps and upload 0.43mbps.So hopeless, I am not able to run skype and other video chat
Your local executive made fraud signature on behalf of me on request form.They changed the scheam name as I wanted and provided 2nd hand instrument against payment of Rs 2000/.Pls do action against them and do someting to increase the speed in my area.

...Mahesh chaubey, 2/25 vivek khand gomtinagar, Lucknow(up), Mob- 09415120640...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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