Tata Photon Customer Care

Tata Photon Customer Care

Tata Teleservices Ltd.

2A, Old Ishwar Nagar,
Okhla Industrial Area Phase 1, Delhi
Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:1860-266-5555
1800-266-121
Customer Service Short Code: 121
Mobile:+91 11 6655 8666
Fax:+91 11 6655 2020
Satisfactory Rating
1%
Complaints
998
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Tata Photon Complaints & Reviews

Tata Photon Max WIFI - Speed

User
 deepakj35 on Aug 29, 2015
Dear sir, mene jab photon max device purches kiya tab mujhe bola gaya brand store se ki minimum 1mbps speed to aapko milegi but mujhe 100kbps bhi nhi mil rhi h or khi se bhi koi help nhi ho rhi hai photon no-9214400315 contact no-7073205679...
Complaint comments Read comments Complaint category Family & Relationships

Tata Photon Max - Retracting from Plan benefits without Informing customer

User
 Avra Kundu on Aug 16, 2015
My Tata Photon Max Wi Fi: 9230039202 has a 40GB unlimited plan. It was a plan they provided they started when they launched the device. Due to the increase in the Max users over time they have discontinued the plan. However, existing customers were allowed to continue with the 40GB plan. Now, as they cannot say the customer to forcefully change the plan they are capping the speed so much so that I cant even access normal mail. Forget about 40GB I am unable to use even half of it. They are refusing to take any complaint and saying that I am in a HIGH USAGE AREA (PINCODE: 700059). Their...
Complaint comments Read comments [3] Complaint category Broadband

Tata Photon Plus - problem regarding cancellation of tata photon plus internet service connection

User
 sirisha vura on Jul 12, 2015
I have been a customer of tata photon plus (Photon no 9246584061) since 3yrs and today that is on 12-7-2015 i want to get the connection cancelled for which I have to call the customer care (cc) and register a cancellation request. When i have called cc an executive called bala krishna has spoken to me and has raised a request they told me that they have sent a system generated e-mail conformation stating the cancellation number and also said that it will take 7 days to get the cancellation done. He also pestered me repeatedly on the why i want to quit the connection and inspite of my repeated denial...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Max WIFI - Tata DoCoMo - Device Not Activated - 9230203390 [Resolved]

User
 rsu_elex22 on Jun 29, 2015
Hi Have purchased an tata photom max wifi device on 19th June 2015 online. The executive has taken all document and submitted them. The local reference person get an call after 3 days and verified all detail in front of me as he is just sitting next to me in office. Although they have putted local verification as negative. I have asked customer service about the same and they told me that please resubmit all document to nearest store. Then i have visited store they threatened me that submit your document but we are not sure whether it will get activated or not. Whenever i call contact center they...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata Photon Max WIFI - Misleading information Forced postpaid conneciton at Tata Photon Store and Poor Customer Service Experience

User
 sandeeptarade on Jun 11, 2015
Hi, I, took new connection/device from Tata Photon Store located in Aundh, Pune. I took connection/device on 23 May 2015. My tata photon number is 9225134595. At the time of purchase the representatives told me that only postpaid plans are available and I can not purchase the device with prepaid plan. Also I need to take the Rs.650 postpaid plan for activation. I checked online for the device offer on tata max wifi plus website (http://shop.tatadocomo.com/shoppingcart.aspx) and on this website there is prepaid plan offer available for new connection. Also as per this offer they are giving...
Complaint comments Read comments [2] Complaint category Broadband

Tata Photon Max WIFI - Horrible Speed and Data plans.

User
 sandeep@26 on Jun 6, 2015
I bought this device 2 months back, its prepaid. Max speed achieved 350 kbps in city limit (Company promises upto 6.2Mbps) Very annoying stuff is they used to change the plan very often. For instance, When i got the device, i paid 999 for 20GB after that it was 1250 for 20GB and today when i am about to recharge it shows only 5GB for 999. Note: Worst plans and device ever. I wont suggest this device to anyone, even to my foe, compare to TATA MAX WIFI there are lot of good devices out in market...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Max WIFI - REAL SLOW SPEED FOR MORE THAN A MONTH AND WORST SERVICES

User
 mufaddal dhamangamwala on Jun 4, 2015
respected sir, request no: 483938837 . account no. 948043561.. On 29th of may i had complaint you about slow speed issue in my area. on telephonic conversation with your representative it was said to wait for 24 to 48 hrs and they will resolve this issue . Sorry to inform you sir that till today instead of improving the speed its getting low day by day. I had mailed you thinking you will solve my problem and can do the needful . But sorry sir my slow speed issue has decreased than earlier .. So now ou tell me what step should i take against tatadocomo??? if you are unable to provide services than...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Plus - Fraud product and Worst customer care and slow than dial up

User
 rakesh1600193 on May 28, 2015
This is my Photon Plus no. 9216301276 I called customer care for slow speed. They told me that because of high usage area your speed will be slow and can’t tell you when this is going to solve. Frequent disconnections and sometimes not able to open Google.com .Even the mobile broadband is fast than photon plus. Absolutely Tata broadband devices are worst and going to shift to other broadband service. I will never advice anyone to use Tata internet services .Totally a waste of money. Shame on Tata products. I have done the cancellation. Never Ever buy Tata products with worst customer...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Plus - Tata Photon Very Slow Internet Speed - Fraud Company

User
 Jassimran1986 on May 16, 2015
Hi, Let me share my experience with Tata Photon company. I used to think Tata is a trustable brand but they don't know they are also same like other telecom companies. They say we provide high speed internet services but the reality is they are fraud company. From the last 2 months, I am facing speed issues. Everytime I have to call their customer care, most of the times they didn't picked up the phone and when they pick up they have same crappy reasons. Please got to settings and check you are in "hybrid mode" or not. Remove your temporary files. And when they are not able to resolve the...
Complaint comments Read comments [6] Complaint category Internet Services

Tata Photon Max WIFI - Not getting proper Speed of Tata Photon Mas Wifi device A/C. No. 945951430

User
 ajayjalan on May 9, 2015
Dear Sir's I am user of the above mentioned device from July'2014, but last few week I am not getting proper speed for the same. Speed Test showing Download Speed is only 0.35Mbps and Upload is 0.25Mbps. I take up the mater to your customer care department but they told that it is nothing to do about for them, that I am using the devise in the high utilized area, when I asked them tell me the name of Under utilized area and reply is received that we don't have any information. I also visited your outlet at Shakespare Sarani and Park Street at Kolkata but they not even talk properly and nor...
Complaint comments Read comments [5] Complaint category Business & Finances

Tata Photon Max WIFI - speed problem

User
 Sanjay Tuteja on Apr 30, 2015
I have tata docomo max wifi connection which has plan of rs.1000 per month 20 gb unlimited. But now it is causing speed problem i.e. 400 kbps. I have registered my complain twice but never get any solution. In my first complain engineer told to me to change this divice I have already change the device too. The customer care is giving one or the other explaination regarding the area. They are saying that speed is causing problem because of sultanpuri area. The mangolpuri area is also having the same problem. The number of my tata docomo connection is 9266603175 and I also have an another connection...
Complaint comments Read comments [4] Complaint category Internet Services

Tata Photon Max WIFI - My wifi speed has come down to 400kbps in last 3 days!!!!!!

User
 rkjs1974 on Apr 27, 2015
Dear Sir, I have been enjoying my tata photon max wifi speed for over a year at 1.5mbps to 2.5 mbps at night and now since 3 days the speed in Dehradun (Balbir Road, Dalanawala Area) has come down to a max of 300kbps. What is going on? Tata Photon trying to cheat us now? I think i will cancel my connection. Janak 8126116266 Photon Max Wifi 9258000136....
Complaint comments Read comments [2] Complaint category Broadband

Tata Photon Max WIFI - internet speed and fack comitment

User
 1saurabh1 on Mar 28, 2015
सर मेने फरबरी माह में एक Tata Potone Max wifi लिया मुझसे कहा गया कि अगर Speed नहीं आये तो वापस हो जायेगा लेकिन कंप्लेंट करने के बाद भी कुछ नहीं हुआ और बिल भेजे जा रहे हे लेकिन जब मेने आपसे जो Service मागी या आपने जिस Service वादा किया वो हमें मिला ही नहीं तो रुपये...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon 3G - Disconnection Problem every 5 to 10 mins from 2 months, very careless customer care

User
 Surajxs on Jan 6, 2015
Dear Sir, I have been having a very hard time dealing with TATA Photon customer care guys, they are very careless and have provided no solution to the problem, I had raised complaint 2 months back for internet connection which is getting disconnected very frequently (30-40 times in a day), I had raised 3 complaints till today and they have been closed without my knowledge and they say it is solved. I would rate 0 stars to them for poor enethical service. Till date I have registered 3 complaints have given 100 calls and still the disconnection issue is persists. All these guys told me was lies...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Max WIFI - Activation failed error message not solved for months

User
 Gracelin on Nov 26, 2014
Hi all, I've paid money for Tata photon WiFi device on Oct 7th 2014. The day I got device Oct 31st. Today is Nov 18th till now activation is not done. So many complaints being raised and all are closed without giving resolution. Never have such a bad experience. Worst service ever from Tata photon. Latest complaint number 442703193 also closed without providing resolution. Reiterating, raising service request and closing without resolution will not solve the purpose. There is no use of having 1800 support, listen@ and appellate tn mail id's. None of them able to resolve the problem....
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Max - services

User
 rkumar2511 on Nov 6, 2014
Dear team, I have purchased the tata photon max in june and since then i have been facing the network issue. When complained a usual reply shared that in sec 56 gurgaon there is network issue we will not visit. While cancellation request it was shared that we are writing the network issue as real problem. I would like to understand why tata is selling the gadgets if they have network issue and cannot be resolved in even six months. And they never spoke with me what i have paid in six months without using..i am really unsatisfied with the services and also in anger if they asked me to pay...
Complaint comments Read comments [2] Complaint category Broadband

Tata Photon Plus - Data Collapse

User
 yky2kumar on Nov 1, 2014
Hi, Tejinder this side. My Photon No. is 9218602538 I am using tata photon plus device from last 3 years even more than that. but from past two months i am using it in UP East i.e. Kanpur. Since I am using device in Kanpur, the are showing i have used my data but i have not use any. even i have not plugged in the device and they are saying i have consumed my full data. i tried calling customer care and they are not registering any complaint in this matter. Please help My Mail Id is yky2kumar@gmail.com...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Max WIFI - Not able to access internet

User
 prashantik on Oct 17, 2014
Hi - I have taken a tata photon dongle on Capgemini corporate offer and the connection got activated. But, when verified to connect the dongle to my laptop and try accessing internet I am unable to access it and neither the customer support or technicians were able to resolve the issue. Neither I am able to access internet on my laptop from any where in Hyderabad and they ultimately updated of not having a network access in the area I stay - Jouranlist colony which is very near to Gachibowli -IT hub.Service is really pathetic and neither they are able to rectify. In case if this is not getting resolved...
Complaint comments Read comments [3] Complaint category Internet Services

Tata Photon Whiz - very slow downloading speed

User
 kingronaldo arju on Oct 7, 2014
i am using tata photon whiz and getting very low downloading speed ..i m gettting speed of 2-5 kb/s ..and i want atleast a speed of 25-30 kb/s ..i request to take an action against it or i have to switch my network... reguards......
Complaint comments Read comments [4] Complaint category Computers & Accessories

Tata Photon Max WIFI - Tata Photon WiFI-Device not working

User
 Khushi1351 on Sep 27, 2014
I have purchased device TATA PHOTON WIFI # 9213090567 last week in Gurgaon and activated on Sept, 23 2014. From the date of activation, I am trying connecting to my laptop but is it not getting connected to my laptop. I reached out to the customer care and raised a complaint # 434757173. I asked to send a technician to rectify the issue or replace the device. They are not ready to work on either of the activity. I want it to escalate so that concerned person can take right action at right time. Device was purchased worth 2000/- and have not used it. What's the point of purchasing such device which...
Complaint comments Read comments [2] Complaint category Internet Services

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