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Tata Photon Customer Care

Tata Teleservices Ltd.

2A, Old Ishwar Nagar,
Okhla Industrial Area Phase 1, Delhi
Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:1860-266-5555
 1800-266-121
 Customer Service Short Code: 121
Mobile:+91 11 6655 8666
Fax:+91 11 6655 2020
 
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Tata Photon Complaints & Reviews

Tata Photon Max - services

User
 rkumar2511 on Nov 6, 2014
Dear team, I have purchased the tata photon max in june and since then i have been facing the network issue. When complained a usual reply shared that in sec 56 gurgaon there is network issue we will not visit. While cancellation request it was shared that we are writing the network issue as real problem. I would like to understand why tata is selling the gadgets if they have network issue and cannot be resolved in even six months. And they never spoke with me what i have paid in six months without using..i am really unsatisfied with the services and also in anger if they asked me to pay...
Complaint comments Read comments [1] Complaint category Broadband

Tata Photon Plus - Data Collapse

User
 yky2kumar on Nov 1, 2014
Hi, Tejinder this side. My Photon No. is 9218602538 I am using tata photon plus device from last 3 years even more than that. but from past two months i am using it in UP East i.e. Kanpur. Since I am using device in Kanpur, the are showing i have used my data but i have not use any. even i have not plugged in the device and they are saying i have consumed my full data. i tried calling customer care and they are not registering any complaint in this matter. Please help My Mail Id is yky2kumar@gmail.com...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Whiz - very slow downloading speed

User
 kingronaldo arju on Oct 7, 2014
i am using tata photon whiz and getting very low downloading speed ..i m gettting speed of 2-5 kb/s ..and i want atleast a speed of 25-30 kb/s ..i request to take an action against it or i have to switch my network... reguards......
Complaint comments Read comments [4] Complaint category Computers & Accessories

Tata Photon - Waste of time and money

User
 alok.dost007 on Sep 23, 2014
Dear Sir,

I am a user of Tata Photon Plus, as they are commiting that they have best service & speed across major cities in india. but for mumbai, They have no coverrage & speed after Bhaynder & there resolution is they can give only 125kbps speed at that area. technically the are not able to help any how.

My request is, if your residence is after Bhaynedr pls, Dont take tata photon, , It is waste of time & Money.

REgards
Alok SIngj...
Complaint comments Read comments [3] Complaint category Computers & Accessories

Tata DoCoMo Photon Plus - Delay in Activation of service/ Poor quality response

User
 Ashwinshari on Jul 23, 2014
I purchased a Docomo photon plus connection on 15-07-2014. It has been over 8 days and yet there is no activation of service. Though i registered complains, there is no proper response. My photon number is 9283433354. My contact number is 9894488706 and i reside in chennai. Due to such delay i will be forced to deal this deficiency in service through consumer forum if no proper action is taken....
Complaint comments Read comments Complaint category Telecommunications

Tata Photon Plus - Tata photon Plus worst Servie and Customer Care

User
 rakesh1600193 on Jul 14, 2014
HI, I was having problem regarding connectivity of Photon Plus and speed and I called customer care and they told me your PRL version is not updated, and I told them 6 months ago I have already went to your main office 20 Kms from my home and now you again telling me to go to main office and update. They told me someone technical person is going to call you with in 4 hours and gave me complaint no 423660551.I got the call but the person called me absolutely no sense of talking and closed my call.After few minutes I got mail, complaint is resolved. Absolutely pathetic.They are providing...
Complaint comments Read comments [3] Complaint category Internet Services

Tata Photon Plus - Tata Photon Plus takes money and do not give any service

User
 AHANA2011 on Jun 19, 2014
Tata docomo number - 9239552569. Am not getting any connection since 18th june 12 pm. I called the customer care twice, first they said there is an outage in my area and hence services will be restored after 30th june (so i need to pay the bills from 22nd to 30th june for using no data!!) Again she rectified her statement by telling that connection would be restored if i reload top up or when my billing period ends and the next starts that is on 23rd june. If thats the case then why am i not getting any signal? Am not talking about speed issues, am not getting any connection, thats it! 2nd time...
Complaint comments Read comments [7] Complaint category Internet Services

Tata Photon Postpaid - Filthy Behavior

User
 kiruthigharajan on Jun 13, 2014
I really feel ashamed of using tata docomo for past two and a half years.I was using tata photon postaid connection(9244381385).It accidentally got damaged.I went to docomo store to buy a new photon.I also called Customer care to block the previous number.instead of blocking they charged bills for the months that we did not use.Even after asking n number of times to send the usage bill, they did not pay heed to our request.After nagging my parents every day for payment, now they have sent a legal notice to me. Im still using a tata photon(9282187229) number and im regularly paying bills for that.Im...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon Plus - Providing wrong information and no network coverage.

User
 aman_sony on Jun 4, 2014
dear sir Before purchasing photon plus i asked to the helpdesk that is the photon plus network is available in Sakaldiha, Chandauli(U.P. EAST) then they reply that coverage network is available all over in U.P. EAST but this was not right. I have purchased it through my saving on 26 may 2014. Please provide back my money or provides its network. Do it fast because my 10 GB data will be expired on 26 JUNE 2014. my photon plus no.-9208864752 my contact no.- 8960576834 my e-mail address- amansn49@gmail.com...
Complaint comments Read comments [2] Complaint category Internet Services

Tata Photon - Speed issue

User
 rimpy khanna on May 15, 2014
always facing speed issue and frequently disconnected always i put up complaint and also in its call centre they give me a reference number and that complaint is closed without taking my consent even no bloody guy cares to call me about this issue if anybody sees this complaint do not ever buy tata internet it is a total scam...
Complaint comments Read comments [4] Complaint category Internet Services

Tata Photon - Closed about 4 months ago, why are you still sending the Invoice

User
 sameenamd on May 13, 2014
Dear Sir, About 4 months ago I have placed a request to close my tata photon account(Dec 2013), Bangalore, Account No.: 904876223. The details are as below mentioned:

But I am surprised to receive the invoice for every month till now . Mobile Number : 9243299252 Account No.: 904876223.

I really fade up of calling to customer care every month to cancel my account. Every month customer care guys will say they will cancel the account, even i am getting the SMS for cancellation of account. But still the invoice is generating every month.

After four months...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata Photon / Tata DoCoMo - Demanding to pay for services not used

User
 AkarshS on May 5, 2014
Hi, I used Tata Photon Data card- Photon number 9243220811 for long time and had opted out of Tata phton as i moved to differnt city. But they kept calling me asking me not to discontinue their services in exchange they offered me a zero rental plan in which they told me that services will continue but i ll not get any bill so that in future i can again switch to their services easily if i want to. so i agreed..but now after 6 months they had started asking me for bill amount of Rs. 2151. I dont even have the photon data card and not even used it . They are asking me to pay for service which i didnot...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata Photon Plus - Threatening Calls and Continuous Nagging to pay bill for data which i haven't used

User
 Abhishek Khera on Apr 23, 2014
Hi, My Problem is that i used a device named tata photon plus but thenafter due to service issues i planned to shift to another services.But as usual they started to plea before me for not to discontinue their services in exchange they offered me a zero rental plan in which they told me that services will continue but i ll not get any bill so that in future i can again switch to their services easily if i want to..so i agreed..but now after 3-4 months they had started asking me for bill amount of rs 1600/- for data which i havnt even used.They hav now started calling daily and even using filthy...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo Photon - Bill payment is not credited to my Tata Docomo number.

User
 aishwarya saraf on Apr 7, 2014
Hi,

I want to bring forward this case to you people.
I have made a bill payment of 449 rs from my ICICI credit card on 29 th march, but TATA DOCOMO is not able to resolve my query.
TATA DOCOMO PHOTON NUMBER : 9225650140

I have paid my TATA DOCOMO PHOTON PLUS Bill on 29th March 2014 from PAYTM website.
An amount of 449 rs has been successfully deducted from my ICICI credit card and i have received a receipt from PAYTM, stating that the payment has been successfully done.

Now, i have talked to TATA DOCOMO customer care several times...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata Photon - Harassment to Pay, Even Before Payment Due Date

User
 swayambhu1024 on Apr 2, 2014
Harassment by Photon customer care (call from 1166196700) who ask when can the payment be made on 2nd Apr 2014, even before payment due date (which is 3rd Apr). My photon number is 9266602854. I got several calls before last month payment due date too and requested not to disturb before due date. The same story is repeated this month too. That man spoke to me like I am a thief and he is an extortionist!...
Complaint comments Read comments [1] Complaint category Broadband

Tata Photon - Slow speed of Tata photon max

User
 satyachaudhury on Mar 28, 2014
I purchased Tata photon max in Raipur (CG) on 20th of March and after 3 days my number i.e 9229203313 got activated and I experienced slow speed as it get connected to Photon whiz.I complain it to local dealer from whom I purchased and even visited one local centre where as per advice I registered a tele complain on 25th of March and my complain number is 407479121 and though 4 days left still my complain has not been resolved .Every day i call on your number 1800266121 but no help. rgds...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata Photon - Tata Photon poor speed

User
 anurags207 on Mar 21, 2014
Dear Sir/Madam, I stay in Pimple Saudagar, Pune & facing problems with my tata photon connection. Though the signal shows over 90% but even a simple page like google search takes time to load. I had called twice to customer care & both the times they raised a complaint which later got closed without any resolution. Also every time i get to hear that pimple saudagar is high usage area & technicians are working on it. Please work on it & get this resolved since it is getting very annoying for me. My Tata photon number is 9225616126....
Complaint comments Read comments [2] Complaint category Broadband

Tata DoCoMo / Tata Photon - TATA photon - Demand notice on Bill Payment

User
 heartinelazar on Mar 21, 2014
I took Photon connection in Sep 2012, the details of the devices are as follows: Order No : 85502000541991 Account No. 916711139 / Photon+ No: 9245447926 / Device (MEID: A00003384C932, pESN: 802BA11C, S/N: A4G9MA1221552476). 1. The above given device was the one which was given to me as part of my connection. 2. From the initial receipt of the device, I was able to use the device provided to me till Oct 2012 and then it got disconnected. After frequent requests and complaints, I was informed that the device which I was provided with ("MEID A000003384C932") is not mapped to my account "9245447926"....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo Photon - tata photon max wifi barred for 3 days

User
 Allen Bernard on Mar 20, 2014
Photon No -9243400152 Tata Photn Max Wifi, Not getting connection from past 3 days and if i go to tata docomo relationship center they are telling your connection is barred, due to re verification, but we waited till re verification but after re verification also they are not giving connection and are telling wait 24 hours and again when we went to relationship center Mr Shyam is telling it will be done in 15 minutes but still it has not been done, if it is not possible, please arrange for refunding the amount soon and if it is posssible get the connection soon and also i am lacking speed it is...
Complaint comments Read comments [1] Complaint category Internet Services

Tata Photon - Harassment for termination of account by Tata docomo authorized reps

User
 pravinsingh2207 on Mar 15, 2014
Dear Sir/Madam,

1. Refer to my “APPLICATION FOR CLOSING OF TATA PHOTON ACCOUNT” dated 07 Dec 13 (Copy enclosed) addressed to “Office of Tata Communication, Dehradun (U.K).

2. This is to bring to your kind attention a recent case of Harassment of self by Tata Docomo Reps in Dehradun/New Delhi regarding a request of mine for termination of my previous TATA Photon no 936235681 (Account No 9251404480). The complete case details are mentioned in the succeeding paragraphs.

3. I was facing problem accessing Internet services using my old...
Complaint comments Read comments [2] Complaint category Internet Services

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