Claimed

Tata Photon Complaints & Reviews

2.7
Last updated May 30, 2023
Complaints 1010
Resolved
540
Unresolved
470
Quick Links
Statistics
Share
Contacts

File a complaint to Tata Photon

Having problems with Tata Photon?

File a complaint and get it resolved by Tata Photon customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Tata Photon
Customer Service Contacts

Tata Photon Phone Numbers

Toll free
1860 266 5555
40
20
1800 266 121
26
16
Customer Service Short Code: 121
10
11
Mobile
+91 11 6655 8666
26
14
Fax
+91 11 6655 2020

Tata Photon Website

Tata Photon Head Office Address

2A, Old Ishwar Nagar,
Okhla Industrial Area Phase 1, Delhi

Delhi
New Delhi District
Delhi
India
110065

Tata Photon reviews & complaints page 49

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Manish Singh
from Delhi, Delhi
Report
Copy

"Tata Photon " connection with Toshiba laptop

I would like to draw your attention regarding cheating of customer by the company. I have taken a laptop of Toshiba Company and your company "Tata Photon" has tie up with Toshiba.
Since last 5 days, I am regularly visit your outlet and your representative replied "Sir, I am able to give you “Tata Photon connection” right now because company has not given order to distribute to Toshiba customer”
Please solve...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhaskara rao
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

very slow speed and bad coustmer care support

hi ,

Account number :[protected]


i am not at all satisfied with the tata indicom photon plus device which i bought 2 weeks before .
i raised a complaint saying i am getting less speed 5 kbps to 50 kbps . it is so stupid speed , i have never seen in any other network and they claim that upto 3.1 mbps , provide atleast 1mbps to the coustmer that is more than enough . stick to the promise...
Helpful
Be the first one to find this review helpful
Found this helpful?
15 Comments
Report
Copy
C
Complainer123
from Pune, Maharashtra
Report
Copy

bought Plan Unlimited but automatically changed to 15 GB limited

Dont buy tata photon whiz, at the time of selling they will show brochure o[censored]nlimited Plan and when you purchase then they will change it to 15GB Limited. Also they charge 1700 (100 for activation) but this is available for Rs. 1600 and they have to activate this immediately. This is frivilous and misleading company. Specially dont buy from Banjara Hills outlet and they mislead people.

To complain this, when dialled [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
smart79
Report
Copy

Poor Billing and Network Speed

Tata Photon Plus has the worst network speed. I don't even get 100 kbs speed. They will change the Billing Plan as they what automatically. Don't call there Customer Care number.. it is even worst. Too many stupid people are there....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sanketh gupta
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor connectivity and customer care

hi...i have been using tata photon whiz ([protected])for the past 3 weeks and have made 2 complaints alresdy. the complaint no is[protected],[protected]. The problem is that i'm not able to connect to net. The problem was rectified and closed but it repeats every week. These people don't even offer proper customer care services. I call on to 121 using my dads tata mobile....no person attends the complaint ...if he attends by pure...
Helpful
Be the first one to find this review helpful
Found this helpful?
12 Comments
Report
Copy
R
R.Thayanithy
from Chennai, Tamil Nadu
Report
Copy

Hidden Charges and Poor Customer Care

I had installed Photon + with the cost of Rs 3500 two month back. With in one week they were telephoned , your bill cost is Rs 5300 and you have to pay the amount .( I am not downloading files and I may used max of 6 Hrs )and the connection got cut.Huge hidden charges and wrong booking carried out....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Anup Burade
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Discontinued Service

I have mailed the details of the problem, however, it was of no use and my problem seems to be unresolved. Following is the e-mail which I sent and the response that I received:
Email-
Dear Sir/Madam,

I am a Tata Photon+ ([protected]) customer since 10th November 2009. However since yesternight i.e. 29th Nov 2009 my connection has been suspended due to non payment of other linked account. I will explain...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DEBAPRIYA THAKUR
from Mumbai, Maharashtra
Report
Copy

PHOTON IS THE WORST

I AM DEBOO USING PHOTON+ SERVICE, MY A/C No.[protected].
I GENERALLY GET A SPEED OF 20kbps SPEED WHILE USE, WHICH SUPPOSED TO BE 1000 TO 3100kbps AND FEELS LIKE . WHEN I LOG OUT FROM ANY SITE ,SOMETIMES IT TAKES 6 MINUTES DO THAT OPERATION.
CUSTOMER CARE OF PHOTON IS THE WORST DEPARTMENT IN THIS WORLD.THEY ARE SO AND SHAMELESS,DESPITE OF SENDING HUNDREDS OF MAIL & COMPLAINTS...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
Salil Dutt
from Jaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Lack of information, excess billing

Dear Tata Indicom BB customer complaint manager,

I am a retired Tata senior executive with 37 years in the group. On relocation to Jaipur, I was recommended the "photon" by a local Tata company IT expert, and the gadget was 'sold' by an agent and installation was done promptly by Jagdish ( who left the job soon after). I opted for the 750/ 2 GB free plan.This was changed after speaking to your Raja Park...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rakesh Kumar
from Ludhiana, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Slow Speed and Disconnect

Sir, I have purchased a tata photon whiz data card connection on 18/11/09. But it is not running properly . Company commits to me when you connect data card then its speed always 156 kbps. But I checked its speed then I found 60-100kbps....
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
U
Uttam Saraf
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Average Speed nearly 100 KBPS only

I have purchase Tata Photon Plus one week back in 13200 - 1 year Plan of 10GB. there claim speed to be as 3.1 MBPS. BUt I am getting a speed of 10-110 KBPS odd. When I use at my residence its even worse. The speed never cross 50 KBPS. I ahve been cheated and struck in 1 year plan. Please can anybody can guide me..

Uttam Saraf
[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Narayan
from Ponnampet, Karnataka
Report
Copy

activation

Daer sir/mdm
i got the tata photon plus connection at 20/11/2009. But now it is not working....
Helpful
Be the first one to find this review helpful
Found this helpful?
11 Comments
Report
Copy
S
SAI KIRAN V C
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

SLOW BROWSING SPEED

DEAR FRIENDS,
I' AM A RESIDENT OF CHENNAI AND I PURCHASED A TATA PHOTON PLUS CONNECTION RECENTLY. WHILE BUYING THE PRODUCT I WAS PROMISED BY THE REPRESENTATIVE THE I WOULD GET A GOOD BROWSING SPEED O[censored]PTO 3.1 MBPS, BUT THEY HAVE FINALLY CHEATED ME AS THE DOWNLINK SPEED IS NOT EXCEEDING 150KBPS, WHICH SOMETIMES GET EVEN LOWER. I HAVE BEEN PLACING A REQUEST AT THE CUSTOMER CARE BUT PEOPLE ARE REALLY DEAF EARED AND SO FAR NOTHING...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Ashwani Wali
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not working with Windows 7

I purchased Tata Photon + just three months back. Recently I connected it to another Laptop with Windows 7 Operating System. Photon + does not work on Windows 7. The response from TATA Indicom Customer care is pathetic. They suggested to downgrade the windows operating system instead o[censored]pgrading drivers for Photon +. The customer care people are asking to scrap the device and they do not have any solution. They will not provide any support...
Helpful
Be the first one to find this review helpful
Found this helpful?
9 Comments
Report
Copy
P
patel bhavinkumar jagdishbhai
from Surat, Gujarat
Report
Copy

non activation non proper service n response from company dealer

i had taken photon whiz on 11th october from nadiad issued under mine name....but the activation of photon has not yet being done till date...moreover they are not taking proper steps to clear mine problem..they are not completing the procedure though i have submitted mine documents and money for the product on time...i am told to go to other authorized service center at anand other city for mine problem but from there also i dnt got anything...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shailesh.Manubhai.Yadav
from Mumbai, Maharashtra
Report
Copy

Sign up for Tata

during sign up process i have been instructed to enter account number, which i don't know kindly guide me how do i know my account no?...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
A
Ajit prasanna
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cheating

I bought tata photon whiz on 2nd september and i am using this device still now while i am buying in the showroom they told that it will give a speed of 153kbps and a download speed of 80-90kbps but i am getting only an download speed of 1-3kbps and while browsing it takes 5-6mins.to open up an single web page so i booked an complaint about 2 times and they sent me a team to my house and they checked and told that there is tower problem in...
Helpful
Be the first one to find this review helpful
Found this helpful?
11 Comments
Report
Copy
M
Murugadasan
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Speed of internet is very slow

Tata photon plus speed is incredibly slow. In the advertisement they claim the speed is upto 3.1 MBPS. But I could not even hit 128 kbps. I still feel like working with 28.8 kbps speed....
Helpful
Be the first one to find this review helpful
Found this helpful?
139 Comments
Report
Copy
T
Tapas ranjan
from Pune, Maharashtra
Report
Copy

Blundered advertisement and service

Hi everybody,
I am logging my experience about a blundered internet connection service provider gives me which i feel from my four months experience.I am writing some of my experience.
1.The avg speed is max 20 to 60 kbps even i am using HP pav4 1318tu.
2.Customer care is giving very painful service,if you call them they may pick your phone after 20 to 35min or may disconnect your call .
3.You never get any...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
L
Lomesh Kumar
from New Delhi, Delhi
Report
Copy

VERY VERY POOR SPEED

TO,
THE TATA PHOTON WHIZ COMPLAINT WHIZ




TILL NOW I WAS FEELING THAT TATA PHOTON WHIZ IS REALLY AMAZING SO BY MY TATA INDICOM DEALER I BOUGHT AN TATA PHOTON WHIZ MODEM CONNECTION.. BUT AFTER USING IT I CAME TO KNOW THAT IT IS REALLY AMAZING AS WHEN I CONNECT IT SHOWS THAT IT IS RUNNING AT 153.6KBPS BUT AFTER 1-2 MINUTES IT SHOWS THAT IT IS RUNNING AT 0.00KBPS.I THINK YHAT IT IS A REALLY AMAZING...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy