[Resolved]  Tata Photon Max WIFI — Bad Network, Service Requests being closed without being attended to - High Dissatisfaction

Address:

Mumbai City, Maharashtra

To Tata Photon Max WIFI ([protected]@tatadocomo.com)

We had purchased Tata Photon Max Wifi Service No[protected] in Feb 2014. This has been installed at my residence in, Mumbai - 400077.

Since our purchase, we have been facing extremely poor signal network problems. In the last three months, we have complained too. The service numbers are provided below:
[protected]
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[protected]

The out come of these service complaints:
1) Post the complaint, we receive a call stating it will be addressed to shortly. Within 9 days, we receive an email stating the service request has been attended to. But, sadly, there is no improvement.
2) Visiting your Tata Indicom Gallery, we have been told that they cannot forward complaints nor do they have any capacity to address our problems.
3) Only once, your representative visited us, post complaining. According to him, Tata Photon cannot help it as there is extreme congestion of network in our area. Additionally, he stated its an internal problem of Tata Photon resulting in bad network and can be solved by installing a new tower. Only if a new tower is installed in our area, it seems, our problems can be resolved.We implore you to look into the matter at the earliest. If you cannot take action immediately, we would request you to refund three months rent charges as well as cost of the instrument.