[Resolved]  Tata Photon Max WIFI — Poor connectivity and speed

Here is the same problem I am facing, When I took the TATA Photon max wifi postpaid connection, that time I was promised that it is fast and very good in quality, But unfortunately this speed is horrible since last more than months, several times complained, no results so far. All working under the TATA photon are speaking nonsense, without having any knowledge to resolve, Only they drag the things, making the things more frustrating, speed limit not crossing even 0.07MBPS. My service request number is[protected] and[protected]. Still it is not improved.I believe they should be sue for false promising during marketing.I should change the TATA number, earlier I had Tata Photon plus, that too was very slow, after complaining as per their suggestions I took this wi-fi connection 2 months back around, but this also found bogus. Now seriously thinking of changing the TATA itself. All nonsense technician has been bundled under TATA's brand and maligning the TATA brand.
My TATA Photon Number is [protected].

Amazed at a response from the Customer Care!

Firstly, it is a fraud to sell your service with tall claims about high speed when you don't even have the basic infrastructure required to deliver a speed of the Jurassic age - meaning a dial-up connection.

Secondly, it is really surprising to hope that once a customer is trapped (by purchasing a stupid piece of hardware, the dongle) it is imperative that he will stick with the ISP.

Hope its not a hollow promise again!!!

Dear Customer,

As per our discussion over the call, regarding slow speed and cancellation, we would like to inform you that as per your complaint vide docket number[protected], our concerned team already spoke with you and informed that you are facing slow speed problem due to your location is highly utilized.

Please be informed that your request for cancellation has been registered vide docket number[protected] and our Tata Photon care team will get in touch with you shortly.

However, kindly note that your number will be barred in 72 hours, billing will be stopped on 7th day and permanently disconnected on 15th day from the date of request registered.

Further, please be informed that currently no outstanding amount pertaining in your account and as your bill cycle is 19th of every month, you will receive a bill on pro rate basis post disconnection of your number.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

The same happened for me as well. I am at Saltlake kolkata. These people cheated on us. I just bought it yesterday and the speed is around .1mbps.

account no [protected]

if the problem is not fixed I want refund for the device I shall dump it whereever they say me. And obviously will pay for the super fast data I consumed.

I sent a mail to their executive president. Or else I shall take it to consumer court.

Dear Mainak,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir,
I am located in Varanasi.
I have purchased Tata photon wi fi on 14.06.14 and my tata photon wi fi no. is [protected]
I was told that Tata photon wi fi will have high speed o[censored]pto 3.1 mbps and will work perfectly.
But since the day i purchased it i am getting speed of 250 kbps and I am unable to browse the internet.
As i am unable to browse there is no question of getting any speed on my second laptop.
I have been regularly complaining at you customer care and today an engineer visited me to check the photon wi fi device and I was told that there is no service of Tata photon wi fi in Varanasi.
I feel like I am cheated from such a reputed company - when you do not have serice of tata photon wi fi in varanasi then why are you selling it in Varanasi and doing false promise to customers?????
I was using BSNL broadband earlier and I got it disconnected only because I invested another Rs. 2400 to purchase Tata photon wi fi so that i can use 2 laptops and my mobile phone through tata photon wi fi
So as a customer I demand an explaination why i was fooled to buy tata photon wi fi when you do not have service in Varanasi.
I want to return tata photon wi fi and want my money back at the earliest.
Awaiting your early reply.

Encl: snapshot of speed test for your proof

With No Thanks & Regards

Shobhit Gupta
www.stonesnbeads.com

i have a tata docomo photon max .My photon number [protected] is having very slow speed as i am staying in one of the best cities chandigarh. the speed is extremely slow the download speed is only 6kbps as stated it would be 6.2 mbps. Poor show for a reputed company like tata. It should be a tata good bye for a company.
With No thanks & regards

Tarun Batra

Dear Mr.Batra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

I tried to speak to you personally on your number. However, the same is not possible as the number was out of service.
In this regards, we would like to inform you that Kindly write us a mail to [protected]@tatadocomo.com with your alternate number and feasible timings to arrange a call back facility to know more details regarding your concern which will help us to assist you better.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

I bought my photon max wifi two days back. It was activated only today morning, with an overnight delay. To worsen the situation, the internet speed is only 0.27 mbps, whereas a maximum of 6.2 mbps was promised. With the reason of location, timings and what not, I expect a speed of at least 2 or 3 mbps? 0.27 mbps when I'm paying 1.2k, it is totally unnacceptable. Please see to that this is taken care of. My photon number is : [protected].

Vishaal Gollerkeri

I have taken tata photon max WIFI exchanging my tata photon plus. It was working fine till I had done a recharge of 20 GB data 3 days before. The speed has reduced to 0.11 mbps. When complained they said it will get it resolved in 48 hours and it has been three days and still not resolved. I am following up continuously with the team but in vein. They said they had taken up a complaint and the same number will be sent to my mobile and email but I have not received any number. But whenever I call they say that they are working on my complaint. I expect my complaint to be resolved at the earliest. My number is [protected], contact number is [protected] and my email id is [protected]@gmail, com.

My Tata Docomo Photon Max no.is [protected].After my 7GB bundled data got over(which was always below 300kbps), now the dowload speed is going at less than 20 kbps which is absolutely terrible.This is just fraud.I thought it was unlimited Usage at 153.6 kbps.This is unforgivable.I expected atleast 40-60 kbps.Please tell me if I can refund it.It was just activated the day before yesterday.My contact no.is [protected] and my email is ashinirk.[protected]@gmail.com.Please reply quickly.

plz sir photon max wifi ki sarvice bahot hi poor hai me pichle 5 month se thik hone ke intjear kar raha ho ki sayad jitna bola jata hai uska kam se kam kuch to kare me our mera friend ne liya hai par ab sayad laglta hai bahi aap logo ke najar me varanasi me koi valu hai nahi hai sir plz ispar dhayan diziye use sahi kariye nahi to sir aap ke customer jo pahle se jude hai to chod hai denge our jo bhi unse puche gaa bhai use bhi wo nahi hai bolenge so jara kast kariye

Photon Plus was great once upon a time, but Photon max is terrible. As I have to travel across the country for work, I know their connectivity situation --- it doesn't work in many locations in Bangalore, Delhi, Mumbai and Kolkata. It doesn't work at all anywhere in Northeast India. Generally, if you are in a non-metro, the speed is terribly slow.

I was pleasantly surprised to find Vodafone 3G give me 2-3 mbps speeds in entire of Northeast and various other small towns. I think I am going to switch to that this month. I also keep an airtel prepaid and a reliance prepaid, just in case --- tata photon is the worst of the lot.

Don't buy it. Waste of money, effort and time.

i too am facing the same problem. my photon number is [protected]. i brought my connection 45 days back. i am continuously facing same problem called the customer care twice last month, they replied i am in high utilization zone and there is maintenance work on so it will improve with time . faced the problem continuously for the past month . called the customer carea gain today and now he says ill face this problem throughout as ballygunj in kolkata is a high utilization area. now that is not my problem. thrice i have called and no complain registered. this is just cheating. its high time the company does something about it.

I have a TATA PHOTON max wifi data card and was promised speeds of 6 Mbps but there has been no instance where the speed has gone beyond 512 Kbps.

The phone no is [protected]

Really shocking that a brand like TATA is taking hapless customers to ride.

Would be interested in knowing what legal recourse one can take in such instances.

Dhruv

Same issue here in Ahmedabad. On top of this the technical person Jignesh who visited my place is so rude and confidently says that this will not be resolved do whatever you want to do.. Wow!! Besides this they test the speed by connecting it to their own laptop instead of checking it by plugging it into adapter because they know this is not going to work..

A bad Output result form TATA DOCOMO WIFI tried everything to boost up the speed.when i bought its promise to give the High Speed but its not upto the mark its a cheat.

As given name TATA PHOTON WIFI pleae remove WIFI and add 2g internet service.

Please resolve or get the refund me.

Yesterday, I bought my photon max wifi . It's terrible speed is below 80 KBPS, I am unable to use Internet on single device. Customer care is worst, always getting reply all agents are busy try later.

Hi,

I have been facing huge speed drop in internet using tata photon max wifi ([protected]) for the past 2-3 weeks in Ultdanga, kolkata. Whenever i call at [protected] they say that your area is highly utilized and that they are working on it. I am getting around 20 kbps of download speed as opposed to 6mbps promised during purchase. i have called around 3-4 times. They have never ever registered a complaint against this issue and always say the same thing that work is going on.

i have been using this connection for a long time and have never faced such a issue. Customer service has gone to worst.
They could not provide any approx time to solve this issue which is very strange. How can a company like TATA have such kind of service. They are cheating customers by not providing actual speed but charging customers every month without providing service.