[Resolved]  Tata Photon Plus — Dongle is disconnected

Address:

Jaipur, Rajasthan, 302013

I am using the Tata Photon Plus prepaid dongle since 3 Years and recharge every month before expiry to carried forward the balance Data. This month My Recharge Expiry Date was 18th March'16 and I recharged before Expiry on 17th march of 525/-.When I connected dongle to my laptop on same day then it was not connected and sudden I had contact to customer care then they said that it has been disconnected and now there is no balance in the dongle and saying I have to go to outlet and take new number.

I need the Refund of my recharge along with Data Balance of 10 GB was available to carried forward.

Dongle Number - [protected]
Name - Nidhi Jain
Contact Number - +91 [protected]
Mail ID - [protected]@gmail.com