Tata Photon Plus — Tata Photon Very Slow Internet Speed - Fraud Company

Address:

New Delhi, Delhi

Hi, Let me share my experience with Tata Photon company. I used to think Tata is a trustable brand but they don't know they are also same like other telecom companies. They say we provide high speed internet services but the reality is they are fraud company. From the last 2 months, I am facing speed issues. Everytime I have to call their customer care, most of the times they didn't picked up the phone and when they pick up they have same crappy reasons. Please got to settings and check you are in "hybrid mode" or not. Remove your temporary files. And when they are not able to resolve the issue they transfer the issue to their technical team which never contacted me on allotted time. Today i.e on[protected], I have contacted their customer care executive regarding the speed issue again. He told me that due to increase in usage(i.e increase in number o[censored]sers) you are getting slow speed. I was surprised to know what the hell he said. How could this be possible. The reason I found was absurd and moreover he was very rude. He has no sense how to talk with their customers. I simply asked him to get the line connected with your Manager. After 5 minutes the line got connected with their manager. The name of the manager was "Rupinder" and he also gave me the same reply. I told him that how could it be possible. If you are having network issues why do you guys give internet connections to so many people when you don't have a facility to provide proper services. Why don't you reduce the bill amount. He simply has no answers to my queries and repeating the same lines. I am paying 1400 bucks monthly for 20 gb data and not getting the speed what they actual promised me before buying the device. Even I have to connect my internet device 5-6 times to make sure my internet connected properly. My Tata Photon number is [protected]. Moreover, when I told him I don't want to continue with your services, his reply was ok fine. Your services will be deactivated after 7 days. I was astonished that they don't care about their customers. I will request all of you not to use their services they are fraud company. Not having sense how to handle customer queries.