| Address: | 500091 | | Website: | www.tatapowersolar.com |
Further to my complaint made on Oct 1 regarding leakage of TATA storage solar water tank. No reply so far. I wish to add that I made the first complaint with the vendor within six months of purchase. The vendor promptly sent a mechanic who stated that the water was not getting heated up due to air lock. Air lock was removed. Despite that, the water was not getting heated up sufficiently. I made another complaint to the vendor, who after visit to the site advised me to go for heating element. Even after using the heating element, water was warm and not so hot as should have been. Another complaint was lodged with vendor who sent two mechanics to check up the entire system. PUFF on both sides of the tank was removed completely and they found ten small holes. They stated that the water may have been leaking since long and that is why the entire PUFF got wet and then only the water started leaking. when contacted [protected]@tatapowersolar, i am told that the warranty for the tank is only one year, I purchased the system under Jawaharlal Nehru National Solar Mission on Dec 31, 2013 based on MNRE guidelines that a satisfactory performance of the solar system will be given to the customer by manufacturer. The tank developed 10 holes within 18 months of purchase and the mechanics opined that the tank cannot be repaired further. The tank coninues to leak even today. Does this justify satisfactory performance ? I am told that the solar unit is closed now. I have raised several queries with [protected]@tatapowersolar on future requirement to justify performance of the unit for atleast a decade or more in case of repairs/subsequent replacements, but no response. I have gone by the TATA brand and thought that I need not worry for atleast 10 years but the incident baffled me. Will there be an immediate response from the responsible persons of TATA considering the gravity of the situation ? Was this information helpful? | 
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