[Resolved] Tata Sky — Bad Services

archana bhave

from Pune, Maharashtra

Address:

411052

My Customer id is [protected], CH no: 117 to CH no 149 have lot of disturbance so I raised complaint in help line number. As per discussion with customer executive they will charge Rs 200 for visiting. I agreed with this cost and next day technician has suggest to replace temporary set top box to find solution of issue. Same day they deducted 200 rupees with out solve the issue. Next day I called in help center for this deducting amount they told me this is our procedure. I told that lady first you have to resolve my issue and after that you can deducted amount from our account. She talk So I raise the ticket to discounted my connection and within few min they discontinue our connection. Very poor service from TATA SKY.

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Jan 15, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Tata Sky Customer Care's response Thank you for bringing this to our notice, archana. We've your details, will call you at the earliest to sort this.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their Toll Free Number at[protected]. The best part is it is available 24X7. I am sure they will look into your matter and resolve your issue on immediate basis.