Tata Sky — cannot see showcase movies

Address:

Mumbai City, Maharashtra

i am a mega hd package customer. i have recharged my account in february, 2015 by paying Rs 7000/- for full year. I am supposed to get 12 showcase movies free. but when i called to activate my showcase movie, i was told that my account does not have enough balance and all the 7000 rs are deducted from my account for the services till february, 2016. I was also told to pay 100/- rs to recharge my account to have minimum balance. It is the responsiblity of tata sky to keep the minimum balance in my account and then deduct the amount for the full year. I have never faced this problem in the last three years. I was also told that the manager will call me in this refrence, but its been 5 days now and i have not received a call fro any body. This is really poor management. I want my showcase movies been activated or the entire money back.