Tata Sky — Certain channel signal no available from 1 week

Address:

Thane, Maharashtra

TATA sky claims that if a complaint is registered the problem will be solved ASAP, i had register a complaint with TATA SKY on 11.4.2015 sms NS 56633 and also giving miss call to [protected] received a reply text message but no revert with timelines, channel are not seen from almost 10 days. My subscriber id is [protected] and register mobile no is [protected]