Tata Sky — Change of set top box(subscriber id [protected])

Address:

Bulandshahr, Uttar Pradesh

Hi, I have logged a request on 21 may 2015 for set box change (due to the upgradation of tata sky to MPEG4 technology) but it has been more than a month now but no one ha visited till now. I have called customer care several times and they have told me that they have arranged a call and i will get the call next day but nobody has called me. I am really fed up with the service tata sky is providing to its customer. In fact i am thinking of disconnecting tata sky if nobody comes to change the set top box within a week.