[Resolved]  Tata Sky — Changed base pack without informing

Address:382330

My id no is [protected]
I talked to tatasky coustmer care.
They changed my base pack without informing me.
Instead of saying that i am satisfied with my pack. I dont want to go in any other pack. They said ok. And i ask them i want to recharge for annually and they gived me detail of 6105 along hd. I agreed and paid the amount. After that i rec msg that you new pack is registered. And then i call to coustmer care and ask them who changed the pack withouy informing or taking my request and they said you had made request. I told them that u have recorded conversation u can check. As i told them this they said that but your old pack is not avail now. I said that its not my fault. Then "they are asking me"that the pack is not available so how can we do. I said i talked to your senior they said me that you can continue with this pack. But as this pack in no more in our base packs. You can continue with this pack. But once if you changed your pack you cannot go back to your present pack. I said that i am satisfied with this pack. I dont want to change my pack. They said ok. You have to pay for anually which is 6105 along hd. I agreed. As i recharge the amount they changed my pack.
As i want to go back to my old pack they are saying its not avail. And then i ask them its not my fault. You comitted that you can enjoy your pack. As i recharge the amount. They changed my pack. Without taking my request. As for changing any base pack they have to take request from coustmer.
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Aug 12, 2016
Complaint marked as Resolved 
Received call from some diffrent states of tatasky office.at last received call from hyderabad.and said that they are changing back to my supreme sports kids channel.saved by you.thanks a lot.
Tata Sky customer support has been notified about the posted complaint.
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I am staying in Samsara G 806 tower Channi road Gujarat Vadodara
I have recently installed TATA SKY
MY TV is showing No signal
Pl help to resolve today

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