[Resolved]  Tata Sky — charged for non existing connection

Address:

Mumbai City, Maharashtra

My tatasky number is [protected] and RMN is [protected] (first), [protected] (second). We have two set top boxes of tata sky. We changed from SD to HD approx 2 years ago. We subscribe to annual mega HD pack for primary TV and 1 additional TV. 1 year ago, our 2nd set top box became faulty and we replaced it with new HD box. Since, then we are being charged for 3 set top boxes. We noticed this in monthly bills 6 months back. Since then we raised this issue online at 'mytatasky' and via helpline. Every month, one customer care executive cancels the 3rd set top box, confirms numbers of two digicomps that are active, and explains that it would not happen again. Next month, the charges reappear in bill, and we call up again, the new executive tells us that the 3rd set top box is active. Also, service engineer had visited our house to confim that there are two set top boxes and 2 TV only in house. However, this has not made any difference in bills and charges. Every month we spend 10-15 min explaining the same to new customer care executive leading to waste of time and money. We renewed out annual megapack and 1 multiTV subscription in november 2014 and it was showing valid till nov 2015. However, with 3rd TV being charged unnecessary, the due date has been bought forward to Feb 2015. After being customer for 4 years, and paying annually 7200 + 2200 charges, there is no peace of mind with tatasky. The customer care executive asks us to cancel the 3rd box, which we have confirmed every month since last 6-7 months. We want our charges for 3rd TV/ set top box (which is registered in your system due to your staff's fault by not cancelling it) to be reversed from time it was levied.