[Resolved]  Tata Sky — Charges

Address:

Mumbai City, Maharashtra, 400054

My ac no.[protected] for tatasky my name mihir gandhi i just got a new hd box installed by them and then i started getting very low sound on it whereas the old box which was standard definition gave me proper sound so i called for an engineer immediately and was told i wont be charged as its a new box and facing issue ...the engineer arrives just changes some settings with the remote which only they are aware of and the sound comes perfect...and then to my surprise after some days i come to know they have deducted 170 rs from my ac without an prior intimation ..i called tatasky launched a complaint got a call back from a guy called sudhir who said he will get back to me he calle me back again just in a couple of mins and said those charges are valid and that he cannot do anything about it and kept apologizing ...when i kept telling him i was told i wont be charged and it was a new box and due to their settings on the box wasnt getting sound properly it wasnt my fault at all he just kept repeating himself like an automated machine...it was a disaster of a customer service experience thatt i have had from tatasky it really goes to show that they dont valuue their customers nor do they want to investigate the call i had made to tatasky where i was clearly promised that i wont be charged for that engineer visit. i have been also asked to write to nodel office which i am going to do but i dont really think that they would care about me as a customer of tatasky just because they are so dominant in the dth industry and have loads of customers. really upset with the whole episode and feeling helpless