[Resolved]  Tata Sky — Complaint

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201307

Hi Support Team,

I had opened a ticket# KDIB9QF regarding TATA SKY Channel on 29 Sep, 2015 that was not working and ET Now channel was not showing on my connection.

TATA SKY Service Engineer came to investigate the issue and told that there is problem in centralized TATA SKY disk mounted in VSNL Apartment to serve the whole apartment. And that disk need to be changed.
But no further step was taken to resolve my issue.
And today I have checked my ticket and it was closed without any proper solution.

Today in the morning at 10AM I tried to contact thought chat to your support team and discussed related to this issue but they did not replied in proper way and She has generated new ticket# kjexnjy, KJWSDLC on 7 oct. I also contacted Service Engineer Head (Mr AMIT, mobile# [protected] ).
It was very frustrating and being stock trader it was very urgent to watch the news channels during market. But the behavior of customer support/service engineer tempered me and I destroyed my SETTOP BOX for that your customer support/service engineer are responsible.

I am a regular customer of TAT SKY since last 4 years, it was very disgusting and frustrating, can you assure me what action will be taken against the person who closed my ticket # KDIB9QF without providing any solution? Can you wear the damage of my SETTOP BOX?

Today again come service engineer and do nothing against "Tickent # KLC07I1 on 10 Oct" and service engineer hear Md. irfan Mobile no- [protected] is also not ready to resolve the issue.
Then final called Customer care[protected] two times and everithing customer care disconnected my after know the complete issue.

Why you guy open ticket and closed without solution ?

Ultimately I found TATA SKY service very poor and nonsense.