Tata Sky Connection — Tata sky connection

I have ordered tata sky connection on snap deal and the product had been delivered to me but tata sky excutive still donot giving us the connection. According to snap deal tata sky officers had to contact us with in 24 hour but its more than 72 hours they are not responding us. Its very disapoinng that the company which claims best service company in india is not tesponding us. The sub order no is - [protected] a
Seller adress
263 satra plaza, sector 19d above mercedes showroom
City - navi mumbai, state - maharashtra, pin - 400703
Company's vat tin - [protected]
Company's cst no - [protected]