Tata Sky — Customer Service -- Worst of the lot

Address:

Bangalore, Karnataka, 560068

I am using Tata sky for almost 4 + years. Recently had an issue where some channels are viewable, and some are not. Logged a complaint with Tata sky. The issue was at the port level outside the house and port changed problem fixed, Tata sky is charging for the same. Why is the customer being held responsible for your problem. 170rs has been deducted. IF your team has capablity to troubleshoot at your call centers do it. why would someone call your technican to fix the issues. Less I say about your awesome Customer Service, Much better it is. Pathetic sterotypes answers. Worst is Nodal officer I spoke to, there is no escalation matrix beyond them . Asked several times, same reply. Not sure where you train your customer represenatives with arrorant behaviour. How an company runs with Nodal officers as sole represenations for TataSky? Similar experince had in tata domoco showroom as well as that customer serive. Good sense prevailed and disconncted it. WIll never recommend such pathetic service to anyone. Will disconnect once the package gets over.No more Tata products at home.