Tata Sky DTH Service — Cheating with miscommunication and charging unnecessary along with mental harassment to customer | |||
My tata sky subscription id is [protected]. I have been a very loyal customer since long, however now i feel highly cheated and harassed by the company. I have upgraded my tata sky normal set box to hd box but i wasn't provided with the hdmi cable during that time, neither was i informed about any such thing that this hdmi cable only helps in the clarity of hd channels. Now at that time because i was ignorant about something, they cheated me. Now i know that they should have provided an hdmi cable along with the hd set top box coz i have paid the full amount during upgradation. Now they provided with the cable after i raised the complaint but have charged for it and debited my tata sky account as well as deactivated the same. 3 days back, one of their senior associate also confirmed me that the money would be reversed if at all it gets deducted from my account but now the concerned department is straight away denying it. I want a serious solution to this issue as i feel cheated twice now, once from the engineer's end and second time by the senior who committed a refund. Kindly look into this matter on an urgent basis. Was this information helpful? | |||
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Tata Sky customer support has been notified about the posted complaint. | |||
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A phone was come from the company in day time (today 22.7.2016). We do not know that what he say about the package. After some time a message came from tata sky that Actve Music pack is now active on your Tata Sky account at Rs 30 for first month. Tune in to Ch No.815. Second message was that Request completed for Actve Music, Rs. 30. Current a/c bal Rs. 232.94 Due date 08-Aug-16. New Monthly Charges Rs 390. Neither was i informed about any such thing that Actve Music Pack. This is cheating second time on my tata sky subscription.