Tata Sky — Hd set top box defects.

Address:	400092
Website:	-

My Tat Sky Customer ID Is [protected] for DTH Television Service.
Following problems are faced By me.
1) Tata Sky New HD Set top boxes are faulty.
They get out of order & they replace same by charging Rs. 700/- as service charges.
This is wrong. They should charge as Faulty Parts replacement. Also Faulty Set top box is taken by them. They repair the same & supply to other Customers.
Tat Sky don't show Customers that they are supplying New Set top Box or repaired one. There is no guarantee of parts.
2) During Tata Sky System changes HD service was not available for viewing as well as recording for a months time. No compensation was given by Tata Sky for the loss.
3) So when Tata Sky is at fault they don't compensate, but due to their parts going faulty they charge as service charges. So that no body knows Tat Sky parts are faulty.
Consumers be aware of wrong practices followed by Tata Sky. & should be reported to Government Agencies & Consumer Court.
Following is my reply to Tata Sky 's E mail to me on Internet:

" Dear Mr. Bharat K,
Kindly refer to my telcon with Tata Sky Associates.
There are major problems with my Tata Sky Set top box including new set top box installed.
You have not looked into points raised during Telcon on 22.11.15 & 14.11.15.
I am listing below same for your reference.
1) Set top box was faulty since the Installation. You have repaired it 3 times due to problems arising due to Set top box.
2) You have mentioned service charges of Rs. 700/- For Tata Sky Premium Customers, service is free.
3) If you want to charge for New Set top box, you have to return faulty one. Also you have to raise Invoice for Set top box & not as service Charge.
4) My set top box was not faulty due to any problems at my end. Same was operating for 20 minutes & then it was hanging. Hence a small part was defective, which is a manufacturing mistake.
5) I was not informed charges will be levied for your set top box.
6) If you want to charge for new set top box return old box to me & change your Billing for supply of Parts.
7) both Ladies of Tata Sky Associates have told somebody will speak to me on phone by 25.11.15. Kindly do so.
Regards,
Vinod Saraiya
Mobile: [protected].