Tata Sky — Improper way of recharge and wrong billing

Address:Hyderabad, Andhra Pradesh

My TATAsky Customer ID is [protected]. I had recharged Rs.5000 in Nov.2014. I had annual subscription paid uto dec2014. for the Base Pack Supreme sports kid(Rs.3650) and MultiTV HD pack+English News+Active music. I called up TATASKY on 16th Dec.2014 to change my package to Dhamaal Mix(Rs.2560) and withdraw my MultiTV and HD TV connection while keeping the add on package intact. The person on the other side confirmed the same.But on the same day they disconnected the HDTV while the other packages with mutitv connection intact. They went on deducting for supreme sports and MultiTV ad HDTV, Again when i called them up and went on chating on their help desk Chat Ref.1969137, 1969525, 1974068 Req. [protected], [protected], [protected] from 27th Jan to 30th Jan2015, thy managed to refund some money but not all . When called they say that the call on the 16th Dec.14 was not clear on diconnection on MultiTV and HD TV.Again and again they were trying to cover up their mistake by vague and unconvincing replies. In such case1. how they disconnected only HDTV immediately.2. Why they did not change over to Dhamaal Mix base pack on that. 3. If they were not clear then they should clarify as the package s were clearly in front of them while chatting. Please help me to get money refund back.
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