Tata Sky — Very bad installation and poor support service

Address:Hyderabad, Andhra Pradesh, 500073
Website:tatasky.com

My subscription number is [protected]. The technician installed the hd transfer desktop box on 13 may 2016. The installation was faulty and color on tv was horrible.
They promised to send technician on 14 may 2016 by 10 am. But there was no one to attend. At around 10:30 i got a message from just dial that the technician will not come for 5 days and if i wanted immediate help free of charge on that day, i should call just dial. I don't know how just dial got the information that i had made a complaint to tata sky for a technical service. This is serious breach of privacy.

I requested them to cancel my subscription, take back set top box and refund my money. So far i have got 20 calls from them, all asking basic questions like what problem i am facing. They don't record complain properly and write issue as whatever they like. When i hear the issue recorded by them in next call, i feel like banging my head.

Today (15th may 2016) at 5:30 pm one shiv shankar (Phone[protected] called me and promised to either send a technician by 7:30 pm. He further told if he failed to do so, he would send someone tomorrow to collect the set top box and refund my money. He also promised to call me back to check whether technician came or not. So far i have not got any call. I tried to call him back but call disconnects automatically either with a ivr message or without any response. The ivr is just - welcome to tata sky... Nothing related to timing or any relevant thing.

I have spent about 2 hours of talk time in last two days talking to them. I have had a horrible experience. I would like to forget it like a nightmare. But battle is not over. They are yet to collect their box and refund my money.
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Date-10-5-16
ph-[protected]
sir humne do bar recharge karane pr bhi hamare account me fund nahi aaya . hmara account deactivate kr diya . or aapke portal pr complete information bhi nahi hai
Customer name vella srinivas
cell no.[protected]
address
30-10-12
Dabagardens
visakapatnam 530020
Andhra pradesh
India
not able to receive signal. Only blue screen

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