Tata Sky — New tata sky set-top-box problem

SureshKumarNair

from Gurgaon, Haryana

Address:

110092

I had registered a complaint (Wo #qokop8r) for set-top-box issue on 4-aug-16, but till 16-aug-16 it is still not resolved. Everyday i am calling helpdesk & they always tell it will be rectified asap but no date or time. I am really frustrated with the service of tatasky, as i am being told that i am a premium customer. My set-top-box was replaced on 19-july-16 and by the time the new set-top-box will be installed 1 month of warranty will be over. Tatasky technicians are not accountable or responsible as everyday they call me and fixes a time for visit & they do not visit. I had raised complaint (Wo #quypavu) again on 13-aug-16 & till today it is not resolved & states as "hold".

In spite of my set-top-box not working from last so many days tatasky will charge on daily basis & no one has answer to this.

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Comments

Lalit Powar

from Bengaluru, Karnataka

I too had earlier shared my subscriber id in this complaint forum and Tata Sky's support team did get in touch with me. I suggest you too should provide your subscriber ID. I am sure they will try getting in touch with you too. Alternatively, you can try writing to them at [protected]@tatasky.com or call their helpline number at [protected]. The best part is it is available 24X7. I am sure they will assist you in resolving your issue and compensate for the days you were unable to view television.