[Resolved]  Tata Sky — No service and No response/action

Address:

Nainital, Uttarakhand

Hello

My name is Anjana Pande, I have a TATA sky connection in Haldwani Uttarakhand . My registered mobile number with TATA SkY is[protected]. I recently took a new
dish and got it installed from TATA SKY, And also took an additional connection for my second television from them .

Now since a week my HD channels are not working at all and Non HD once have distorted pictures .So when I called the local Tata sky engineer who had installed
connection for me he asked me to file a complaint within tata sky, only then some action would be taken .

Now since I am working and I cant be available all the day I called Tata sky yesterday(May 12 th) and booked an appointment with them, They told me within 4 hours
engineer would contact me . Some body did contact me and he said he would visit my place to resolve issue by 12 o clock May 12 th 2014 . I took a half day leave and
was waiting for him till 12 . No one turned . I called them back again at 2:50 to TATA SKY Customer care . They said somebody would again visit in 2 hours . So I kept
on waiting . No one turned up. I called again customer care and expressed my desire to speak to the supervisor. Supervisor assured me that some one would visit me in
an hour and my complaint is considered as Priority 1 complaint. No one came the whole day.Today morning I called customer care again and repeated the same process
of talking to supervisor. She said within 8 hours the problem would be resolved. she also stated their system said every thing was resolved even though no one
visitied .She was not ready to even assure me of fixing my problem for a given time. Need your assistance . I am a doctor and If I take leave from my clinic it
means that it affects my patient . I can not do this repeatedly. They are also not ready to refund for the number of days interrupted/No service.
Thank-you in advance !!