[Resolved]  Tata Sky — NO SIGNAL FOR TWO WEEKS

1st April 2015: I was informed by tenants on 9th April 2015 that there is no signal for abt 10 days 10th April 2015: Still No Signal - Tatasky informs through TV channels: 'due to "upgradation" there is signal failures and asked subscribers to send SMS NS to 56633 and missed call to 08899888998'. 11th April 2015 : COMPLAINT: We sent SMS NS to 56633 and missed call to 08899888998. The same returns without registration of complaint saying "your mobile number is registered with multiple subscriber id. Call CC". Call to CC goes round and round from 1 to 9 without anyone picking up. IVR told us to press 1 for CC to contact us within 24 hours. Nobody from Tatasky contacted us as promised. 12th April 2015: COMPLAINT TO CC: ref.no. HN19J61 - REPLY by - CC Prakash - "mechanic will call and solve problem within 24 hours" 12th April 2015: COMPLAINT: ref.no. 138398772157 - REPLY by - CC Silambarasan - "mechanic will call solve problem within 24 hours" 13th April 2015 : REPLY - Tatasky - 9551959292 - mechanic Mohan: he told that work order given to him at Tiruvallur which is at long distance, hence he will direct someone near DTH TV location to attend signal problem 13th April 2015 : REPLY -Tatasky - SMS - AM-MYTS - we will resolve complaint ASAP .. in lieu of pending complaint a/c credited with 3 days subscription charges" 13th April 2015: COMPLAINT: I NOTED EMAIL ID [email protected] FROM SOMEWHERE WHICH IS NOT MADE VISIBLE TO CUSTOMERS LIKE CC NUMBERS. I sent email complaint with details of previous complaints 13th April 2015: REPLY - Tatasky - mail from [email protected] - auto generated - "Your Service Request number is 1-38423765455, “Our representative will get in touch with you shortly”. Got a question? Do call us. From All lines: 1860 208 6633 From All lines (except MTNL/BSNL): 1860 500 6633 (APPLICABLE RATES CHARGEABLE BY THE TELECOM OPERATOR)" AS PER ABV MSG FROM COMPANY - BEWARE - IT IS NOT TOLL FREE AS ASSUMED BY MANY AND AS IT APPEARS IN MANY PLACES INCL CONSUMERCOMPLAINTS.IN 14th April 2015 : REPLY - Tatasky - 9944523082 - mechanic Bala - he told that work order given to him at Tiruvallur which is at long distance, hence he will direct someone near DTH TV location to attend signal problem 14th April 2015 : COMPLAINT - through net chat - NEW REQUEST - (CHAT NOT MADE ALIVE BY COMPANY) Subscriber id 1117349397 No signal for 15 days Complaint no. 1-38423765455 dt 13th April 2015 not resolved Complaint no. HN19J61 - 12th April 2015 - CC Prakash - not resolved Complaint no. 138398772157 - CC Silambarasan - not resolved Complaint through Consumercomplaints.in - 13th April 2015 - not resolved 14th April 2015 : REPLY - Tatasky - through net chat message - (CHAT NOT MADE ALIVE BY COMPANY): "Thank You for contacting us. We are unable to address your query right now. Please register your query on the New Request form on our website, and we will get back to you" 14th April 2015: COMPLAINT - I WAITED CHAT TO OPEN FROM 100TH IN QUEUE TO 1 - THEN - net chat with Mylabathula Martin Anil - chat ref id. 2194002 - complaint number HN19J6M THE MECHANIC CALLED, CAME & SET RIGHT DISH POSITION BY 4 PM & COMPLAINT RESOLVED. It looks that after 'upgradation' the dish has to be changed slightly to a new position monitored by the mechanic in his digital meter. MOST OF THE PROBLEM FACED BY CUSTOMERS ARE IN GETTING CC STAFF TO NOTE THE COMPLAINT AND AGAIN IN COMPANY NOT PROMPTLY SENDING THE MECHANIC TO REALIGN THE DISH. WHILE INSTALLING THEY SEND MECHANIC IN TWO HOURS. FOR SIGNAL CORRECTION THEY SEND MECHANIC AFTER TWO DAYS. DONT GIVE UP. IT IS THE FAULT OF THE COMPANY. THEY HAVE LACUNAE IN SYSTEM. THEY LET US DOWN IN THIS. TATASKY HAS SPOILED THE NAME OF TATA BEYOND REPAIR. (1) The company accepted payment and installed multiple DTH with multiple subscriber IDs with same mobile number but after installation, refuses login and complaints saying cel number has multiple subscriber ID. If Cel number has multiple Subs ID why login and complaints should be refused? After all subscriber ID is unique about which login and complaints are made and they can very well note the complaints. Even SMS NS 1117349397 to 56633 was rejected.