Tata Sky — NO SIGNAL from 20 days

Tata Sky ID No. [protected]... 20 days back it just slightly rained in my town... Tata sky connection was lost from dat day...n der was no signs of signal in my tv... I tried to call ur customer care number... After a long line of busy beeps, i got finally connected to a tata sky authorised worker... She told me to do something with a thing that looks like a battery which i barely understood..she told that she'll call me back... But there was no signs of a call...file a complaint n fix this problem as soon as possible... My mom is missing her daily soaps drama so much that we are having a drama in my home regarding TATA SKY... Fix it quickly... If don't, inform us so that we can have any other dish connection