Tata Sky — No signal on channels, technician did not visit after several calls

Address:

Bangalore, Karnataka, 560076

Dear mr.Vikram kaushik,

This mail is a consumer harassment complaint. My customer id is [protected]. I am a subscriber o[censored]ltra pack with monthly rental inr 530.00. I got the connection on 17th march 2016.

After switching the plan from dhamaal mix to ultra, i found that many channels are not working. I called the customer care on 8th april 2016 and raised the issue. I was assured that the technician will visit by 11:00 am on saturday the 9th april 2016. I waited till 2 pm but i neither received any call nor the technician visited. I called the customer care again and i was assured that either the technician will visit by 7 pm the same day or on 10th april 2016 i.E. Today by 10 am. Again the time crossed but the technician did not visit, neither did i receive any call.

I again called the customer care and i was told that the technician will visit in between 2:00 pm to 3:00 pm, however, this scheduled time also crossed and there wasn't any visit. Since 2 pm today, i have made numerous calls to the customer care and every time i was given a 1-hour deadline. I had even made this clear that if it is not resolved with an hour of my last call, i want this connection to be cancelled and refund of my whole amount of inr 1929, which includes the initial payment of inr 1399 and current month recharge of inr 530.

However, even after all this, the issue was not resolved.

For your information, the signal issue has not arisen in these two-three days, but since the three days after installation. Initially, i did not take it seriously assuming it to be some technical or subscription issue. I thought it will resolve on its own. However, it did not happen, and i took the matter seriously only after i switched my pack to ultra and i found the no signal issue persistent on the subscribed channels.

Please note mr. Vikram kaushik, the customer does have just this work to wait for your technician. I have wasted enough time waiting for your technician's visit and i am shocked and distressed to see the way you treat your customers.

Now i do not see any other way than to cancel the connection. Therefore, mr. Vikram kaushik, please cancel my connection and refund my whole amount i.E. Inr 1929. If it does not happen, then i will drag you to the consumer court.

The complaint number are mentioned below for your reference:

Technician visit - o24i73h

Cancellation - o46kubo

Thanks,
Anish kumar