Tata Sky — no signal problem and package change

Address:

Hyderabad, Andhra Pradesh

we have taken tatasky connection one and half month back. since 2 weeks we are not getting tv because of no signal and every 15 days rs.350/- they are taking for channels they gave. I want to change the package and complain on the problem But no one is receiving phone Daily I am recharging my mobile. But I am losing money, no proper response from tatasky customer care