Tata Sky — No signal problem last 8 day but balance was dedicated

Respected Sir/Madam, I have 2 Tata Sky connection ([protected] & [protected]) unable to see single program last 8 day. I call Tata sky customer care center 3 to 4 time they give me TAT every time 12hrs 24hrs 48hrs but not give me resolution. Big problem is without see any program my balance willdeducted & yesterday 14-Apr-15 I received SMS is that your Tata sky was deactivated ([protected]). Today I was call Mumbai head office & talk with DM[protected]. She told with in 48 hrs your issue will resolved I was told if issue is not resolved in 48 hrs What I will do she told me what can I do I ask give me mail she not give me mail also. So requested to you please help me about this. Regards, Amit Jadhav [protected] amit.[protected]@yahoo.com