Tata Sky — NO SIGNAL SINCE 2/4/15- NO RESPONSE FROM TATA SKY

Address:

Mumbai City, Maharashtra

Hi, From the last five days i have been experiencing NO SIGNAL issues. None of the channels are being displayed. I have been trying to REGISTER A COMPLAINT with TATA SKY but apart from my balance getting lower and lower there is NO RESPONSE from their end. TATA SKY SERVICE IS DEPRECIATING IN QUALITY day by day. FIVE DAYS WITH NO RESPONSE FROM A PROVIDER. WHO DOES THIS TO A CONSUMER?? On inquiring in the nearby store and neighbouring flats which use the same connection, I came to know that they too are facing the same issues in connection and plan. They are planning to DISCONTINUE TATA SKY connection and subscribe other providers. TATA SKY charge exorbitant service charges and channel subscription charges but to what joy. No dedication in providing customer satisfaction. From continuous attempts to contact customer care, I was informed that the issues in connection are due to some ongoing upgradation procedures. If you don't have quality engineers who can fix the issues WITHOUT ANY DOWNTIME or restoring capabilities why are you bothering to upgrade in the first place??????? I was told that TATA SKY would send technicians to fix the problem with my connection within 2 hours on 3rd April, 2015. It's 6th April, 2015 now and still no sign of the technicians. I DO NOT UNDERSTAND WHY YOU GUYS ARE DESTROYING A GOOD NAME!! Kindly restore the connection at the earliest. I also request that the past five days charges be credited to my account. TataSky Work Order :-NS[protected] Subscriber ID : [protected]