Tata Sky — Pathetic service - Looters

Address:

East Khasi Hills, Meghalaya

I took tata sky connection by watching Ads on TV and to my horror, their customer service is soooooo bad - I guess they r spending all the money only on advertising and nothing on customer service. I relocated from Delhi to Shillong and requested them for a change of address which they said will take place within 48 hours. Nothing happened for next 3 days so I called them and they promised me they will send technician in next 24 hours - positively so I recharged my TV for Rs 660(my monthly fee). Nobody came to fix the connection in my new home and every day I was losing about Rs35 as daily charge even though I wasn't able to watch TV. Nobody visited my house for 2 months inspite of false promises later I had to pay Rs 700 to an outside technician to get my TV connected to Sky because no one from tata sky visited me. Later when I emailed tata sky will all the details of all my phone calls and the numerous emails and asked for a refund for the time period that I wasn't able to watch TV but was paying for it daily - they said they are refunding me Rs 21.07 for 5 days only.? And that to came to Rs 75.? How is that possible? They can't even calculate or what? I informed this to the agent and she gave me a vague jargon filled lecture which I couldn't decode and hence dint understand. I told her I didn't understand but all she did was giving me another email ID to email the'higher authority'. I emailed tata sky'higher authority' about the amount dispute - Service Request No: IZOQ01V. Their reply was as follows: 'Please be informed that as on 10/05/2015 relocation request was raised and was cancelled on 17/05/2015 09:25:00 AM, your account was deactivated from 06/06/2015 till 21/06/2015. However, your account was not charged during the relocation request was raised and cancelled, already Rs.77.25/- is credited to your account, we will not be able to extend any more credit.' Which is totally wrong we didn't cancel anything from our side. Dear Tata sky, Please understand my problem and kindly return me the daily amounts which I've lost fro 20 days. Please take a fair and honest decision.