Tata Sky — payment not recieved(regarding technician visit), mpeg4 box has not been installed.([protected])

Address:

Srinagar, Jammu and Kashmir

the visit of technician was free as it was told by Tata sky CC, as well as by the technician who had come to my house for installation of dish antenna. But after his departure the money has been deducted from my account, when I asked CC they regret for that and assured me that by mistake the money has been deducted and it will be credited soon, the total money was deducted by tata sky is Rs.270 . But it is supposed to be 100 because the technician has changed the sls which is costing Rs. 100 only, when I asked Tata sky Customer care they told me 100+170( visiting charge of technician). Secondly I had given a request for the change of old setup box to mpeg4 box. and tata sky cc has told me the visit of technician for change of setup box is on 28 may 2015, but still no body has approached me neither any phone call has come regarding the change of setup box. kindly do needful I am a very old customer of Tata sky and I believe that the services has changed so if the situation will be like this then I am compelled to go for another dth service, kindly maintain the decorum of tata sky and do needful please... thnks (tata sky ID is [protected])