Tata Sky — Poor behaviour

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.tatasky.com/wps/portal/TataSky/home

The tata sky set up box was bought under my uncle`s name Mr Dinesh Sharma. We had their old model(Tata sky HD Plus) which has recording facilities after a year or some months the set up box had a minor problem. the technician came he took our set up box and replace it with used and damaged good set up box while insuring us that when our set up box will be repaired they will replace it. which never happens instead they cut 500 rupees from our account for that set up box. which has only one month guarantee, after a month the box started to cause problem they again replace it and took 500 rupees this process continue for a long time until intimidate them if they don`t do something i will fill complain against them, then they told us about AFC some kind of their insurance and after that when they change our box again it worked for 4 to 5 months at least then one day it stop working altogether i put complain in tatasky regarding that the technician came in my absence while my younger sister and brother was home he change the set up box with their new model set up box took money and go. I call them and ask them that how can they change it in my absence they come up with some stupid excuse and i let it go thinking things happiness but the problem is the new set up box their technician bring had some internal problem from start. I have put complain regarding that so many times technician come see told me that its internal problem but they can`t able to cure it so i call them and ask them to give me a new set up box against it cause i don`t bought it personally company send it through their technician and they totally refuse it that they are not going to change it.

so please sir help me because their technician can`t cure the problem and now they also refuse to change the set up box. which is only some months old upto 5 or 4 months only.