[Resolved] Tata Sky — Poor Customer care service

deepali Salunke

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

I am facing issue with the Tata sky connection. Saying no network. I called customer care and they started telling me charges first instead checking details about complaint and issue. Secondly i told i am ok with the charges they gave a complaint number E4btu3m. I checked when the enginer will be visiting, they informed at around 11:00 am next day so took second shift in my office and waited till 1:00 and no body turned up. 2nd day i got a call and confirmed that enginer will come by 4:00, i told 4:00 is not ok as i go to office and requested to send some one in morning or saturday. No body turned up and no one did a followup till date. Customer care is pathetic. Second i am got irritated with Tata sky connection as when ever it rain signal goes off. when it rains all are at home and would like to watch movie at that time network goes down and no TV. Please review this and give proper justice to customer.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Related Tata Sky reviews

View all 12301 Tata Sky Reviews

Comments

Nanduji

from Gurgaon, Haryana

Dear Sirs,
1. I am Maj Gen PS Paul (Retd) and I had purchased a TATASKY DTH connection for my aged mother Smt ILA SHREE PAUL, aged 84 years who lives alone in her flat in Kolkata. The Consumer No is [protected] and was installed in Feb 2015. She has paid Rs1300/- for her pack of Bengali channels and selected few channels as permitted. The validity is till 31 Oct 15 and account balance shows Rs 286/-.
2. She has been experiencing poor connectivity and despite her and my repeated efforts to contact Customer Care in mobile we have so far been unsuccessful for last few days - and I though Customer Care was 24 hours service !!! The recorded response is always " Our customer care lines are busy, wait for 10 mins; or press 1 and we shall get back to you'! This complaint is being sent to express our disgust in the manner which is beyond description. I at least did not expect a TATA service to give me such a response. When its about payment of subscription numerous messages are originated to remind us of our dues, sadly its only one way...
3. Talking about services and identifying with customer needs, my impression was that TATA was the benchmark. Sadly its disproving itself and sinking into the inefficiency of the Indian "Mennu Ki?" syndrome... how it affects an aged senior citizen whose life revolves around information and entertainment which reaches her within the confines of her four walls is not appreciated, or easily forgotten with the closing of the door. I have no other option now but to look for alternate companies for DTH connections. While these other agencies may not be as efficient, the knowledge that they are small time players would ease the frustration of poor services. And I have no doubt that such indifference to customer services will take its toll sooner than later.