Tata Sky — Re: Very Poor Service for Tata Sky at Hyderabad

Address:

Hyderabad, Andhra Pradesh

The registered Mobile # of my son Mr Anirban Sanyal is [protected], We were using Tata Sky at Noida for a very long period and complaints were attended to expeditiously. Once he shifted to Hyderabad recently, he had talked to the Customer Care Executive & informed that all accessories are available but possibly during shipment, the "Digi Card" was misplaced.It was informed that one technician will come along with "Digi Card" and install the system.Around 7th/8th April, one technician had come and installed the dish, cable, set up box but he did not bring the "Digi Card" All payments have been done "on line" Technician talked to some one in Telegu, (which I did not understand) and informed that next day he will come with the card & install the same.I also did not take his mobile #. Since then we have been trying to contact the Customer Care Executive on the "toll free" number but the after the reported queue time, the line gets, disconnected. I am a Sr Citizen and do not have a TV installed for the last so many days and getting irritated.So much so, today at about 4:45 am, could get across the Customer Care Executive and explained my predicament and immediately requested a Complaint #, which he said is not reqd but on insistence, he gave(NS[protected] and informed that it will be attended to on PRIORITY. Today evening at abt 7:10 pm, with a lot of difficulty and after a lot of trials on the toll free number, I waited in the queue for abt 13 minutes (informed 8 minutes as the queue time) and left the line disgusted. I will again ring up tomorrow at abt 4:30 am.for the status. The type of service provided after paying so much is very very poor and would request for immediate redressal and installation of the Tata Sky TV. Thx M K Sanyal, (Father of Anirban Sanyal) Residence # :[protected] Malayasian Township, Kukatpally, Hyderabad. 20/04/2015