Tata Sky — Regarding technical issue with many Tatasky channels

Address:Mumbai City, Maharashtra

My Tatasky id is [protected]. I had subscribed to tatasky services on 26th January, 2015. After the technical installation, we started facing issues with many of the channels. When we contacted the Tatasky helpdesk, they told us to wait for few days and check again. After that, when we called them again after 2-3 weeks, we got a reply that there are some technical issues going on with Tatasky. So, again, we waited for 1 month but even after that, our issue didn’t get resolved. We had no option but to contact the helpdesk again and again. This time they sent a technician and he told us that we need to re-locate the dish. We agreed for that. The helpdesk person initially told us that the visit will be free of cost and no charges will be taken. After few days, a technician named Akhilesh (contact No.: [protected]) came to our place and checked the dish location. He moved it to a new place and took Rs.250 from us saying re-location charges. We payed him that amount. The next day I got a message saying Rs.200 was deducted from my tatasky account. When I registered a complain regarding this, I got an explanation that 200 amount was deducted as relocation charge and 250 amount was because the technician had to use some third party tool to relocate the dish. In this case, I am unable to understand why we should pay 450 bucks after all the issue started because, from day one, the dish was not installed at the right place. This is not the way how you treat your customers. And after all this, even now we are facing the same issue as before. I would require a clear explanation for this and request you to send a appropriate technician as soon as possible, or else I think there is so reason as to why we would like to continue with Tatasky.Its been hardly 5 months we are associated with Tatasky and our experience with you is not appreciable.
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