Tata Sky — Regarding Technical problem Faced due to upgradation of Setup box

Address:

Kota, Rajasthan

My DTH Tata sky no is DTH[protected]. I am facing problem in Setup box due to which i unable to see few channel after paying full amount of channel. when i informed & discussed with customer care they said we are in process o[censored]pgrading setup box. our technical team will be in touch with you in next 24 hours. but every time they raise wo for sorting out the issue o[censored]p gradation of setup box & every time cancel the work order with out sorting out the matter. Complete email communication with customer care attach below for your kind reference. I again request TATA SKY team to sort out the issue so that all channel can be seen Thanks Rohit [protected] Forwarded message[protected] From: rohit vyas Date: Wed, Jun 24, 2015 at 1:37 PM Subject: Re: Regarding Technical problem Faced in our Setup box To: [protected]@tatasky.com, [protected]@tataskyhelp.com Dear Sir, After waiting for technical team from long days, finally i have received the message from your side that work order has been cancelled. It is regretted that TATA sky is not taking thing seriously. we are paying for all channel even we are facing problem due to non response nature of your team. please revert or provide your senior authority email id/ phone no. so that matter can be sorted out immediately. thanks Rohit On Sun, May 31, 2015 at 10:23 PM, rohit vyas wrote: Dear Sir/ Madam, It is to inform you that in my last request to tata sky dated 5th April 15, i informed tata sky that i am not able to see channel properly due to some technical problem. Even you have reverted (Service Request No.: SR[protected] that your person will visit to our home to upgrade the system but it is shocking no one visited till date. Even it shocked that work order issued which is now closed without solving the problem. It happens many times when request put through call centre. Today I have again requested for technical help as I am not able to see all the channel even after paying charges for all channel. As usual you have issued work order (No: I28TMXT) stating that your representative will contact us. Please revert immediately when my technical problem will sorted out & why tatasky is not taking our problem seriously even channel charges deduction still continues. Thanks & regards On Mon, Apr 6, 2015 at 10:50 PM, wrote: Service Request No.: SR[protected] Hello Mr.Madan Vyes We are sorry for the inconvenience. To serve you better we are upgrading our technology and for this reason some of our services may get affected. We have raised Field Repair Work Order no HI9ZM3D and our representative will get in touch with you shortly to resolve your concern. Please bear with us and our concerned team will call you at the earliest for the same. Regards, Tata Sky With Warm Regards Rohit vyas