Tata Sky — Relocation not done

Address:	Hyderabad, Andhra Pradesh, 500008
Website:	Tatasky.com

My account [protected]. I have raised request to relocate my Tata sky within city on 29th May & promised completion of request by 30th May. Apparently no one called and whenI followed up on 30th May, Tata sky customer service representative told that no service available after 5 pm & again promised that relocation installation will be done on 31st May. I have followed up 12 times on 31st May and every time I was promised that technician will contact within 1 hour which didn't happened. I told very clearly that I have taken a leave from office only for this purpose upon promises made by previous CSR. All the senior representative including team leader promised me that it will be done today, unfortunately nothing happened. Around 5:30 pm a person called from technical support team and confirmed that technician will contact at 6:30 pm for installation but neither anyone called nor came. When I tried back technician (mobile no [protected]) person was initially disconnected the line, later picked up the phone and said he didn't received such request and will not come today. When I informed him about the situation he said that he will come tomorrow around 12 pm. I informed him that I have taken a leave just for this purpose and tomorrow I will be at office and no one will home. He said I can do whatever but he will not come. When I asked his name, he refused to disclose his entity and disconnected the line. I contacted back to customer service and provide the details, and representative promised again that this will be escalated and relocation will be done by tomorrow before 8 am. I have no words to describe the kind of mental harassment I have gone through the day and unable to define the worst ever customer service witnessed. Unsure even this will go in deaf ears or is there someone at higher management who cares about service being provided to customers. I have been with Tata sky for over 5 years, but now I am forced to think for an exit due to poor customer service.