Tata Sky — Service Issue tickets gets closed automatically without solution!!

Address:

Bangalore, Karnataka

Team, I am that unfortunate customer of Tatasky who is facing signal issue from last 2 weeks and I am following up with tatasky customer service team online through login as well as helpeline over phone! I raised one ticket SR[protected] wherein no one bothered to call or visited home to resolve the issue but when I loggedin back after a week could see that the ticket is closed! wow what a service of customer care! they say that if they forwarded the ticket details to someone.. they can close the ticket! they don't even have simple courtesy to call the customer within SLA to understand if the issue is resolved or not! just they take a decision to close the ticket? this is only to ensure their complaints resolution SLA looks good and publish that as amazing service! In reality problem remains same and customer continues to have issues and they keep following up!! I have called them several times and every time they that its escalated and no one turns up but an assurance will be given stating its escalated and within 24 hrs it gets resolved etc etc. don't know if they are planning to enter in to politics or confused that about me as voter or customer! by the way this is not just for my subscription but also my neighbours who also has similar issue and I heard that all of them facing the same issue!! I don't understand why tatasky customer service has such a thirdclass way of handling customer issues and they don't even call customer but customers need to follow up! at least before closing a open ticket, have courtesy to call the customer to understand if issue is resolved and whether the ticket can be resolved! record these things.. if I don't get the service by EoD today, this will be my last service risk taking from Tatasky. will opt for some thing else. not worth to spend so much to get such thirdclass service. !