Tata Sky — Sudden Death of Connection.

Address:

Thane, Maharashtra

I had this connection for more than 5 years, the connection died today afternoon. Upon contacting their customer care (which is horrible) & by the way the CC do not keep notes of the conversation & you get automatically disconnected, hence you have to explain the problems multiple times; Like I was saying that upon contacting the customer Care and after explaining my problem to them and after much tecno-dancing (resetting etc) I was told that a technician has to visit and I have to shell out 170 bucks for it ! Morally I do not agree to pay unless there are any hardware issues related to my mishandling or due to some fault of mine. They would update the software as per their convenience & any problems due to this could also be the issue but then too, we (customers) are asked to make the payments for their technician's visit. Why? Why should any customer be made to pay for technician's visit before knowing the fault? Subscriber ID : [protected]