Tata Sky — Unable to receive HD services on my set top box

Address:

Visakhapatnam, Andhra Pradesh

Hello, My subscriber id is [protected]. I'm unable to access the HD channels on my tatasky box for the past few days. My tatasky package is Annual Mega HD pack and the due date os still far away. So i request you to kindly look into this matter and resolve it at the earliest. Thanks