[Resolved]  Tata Sky — Unauthorised debit to account

Address:	Bangalore, Karnataka, 560102
Website:	www.tatasky.com

My account #[protected]. I have been with tatasky for nearly a decade.
I have been having two issues with tatasky.
1. Changing dates
2. Unauthorised charges

1. Changing dates
I pay annual charges. So if pay charges today then the dth services will need to be renewed next year same date.

Two years ago i felt that the dates were being preponed. I had not recorded the dates so for next year i was careful.
In august 2015 i suddenly observed tatasky preponing due date by three days. When i asked them about it, they first maintained it is correct.

When i sent screenshots etc they gave me credit of one day and after persistence follow up i was given 3 days extra and amount of rs.96/- or so credited to my account.

I asked tatasky how these goo[censored]p is happening in the accounts but they were silent and refused to answer. So it is very evident that they do similar things on various customers and these dates being changed means extra money to tatasky which is actually cheating. I am sure many customers are not aware.

I wonder how a company of tata group is silent on this issue.

2. Unauthorised charges
Recently i was getting issues in a few channels and after complaining it was traced to an issue created by tatasky.

When i first subscribed to tatasky nearly a decade ago hd services was not there. Later when the hd service was introduced i subscribed to that service some 4 years ago. So at that time they gave me a new hd setup box. At that time they should have fixed the corresponding antenna. Which they did not do even though i have been charged.

The reason it seems at that time they had outsourced to a 3rd party and the company had not done it.

Now the issue has been traced to the antenna.

So tatasky wanted to charge me rs.200/- which i declined saying that as per the hd upgrade tatasky should have provided me the same 4 years ago and now i wanted them to do it without charges.

Later their field staff approached me saying they are fixing free of charges and i permitted.

But after two days i observed they have charged me rs.200/-. I objected and asked for a refund. Their nodal officer just ignored me.

It is surprising a tata group company is now hell bent on fleecing customers by changing due dates and unauthorised charges.

I want refund of the same and also for these harassment a compensation of rs.10000/-