[Resolved]  Tata Sky — WO No. DFT6YS7 of 26/5/2014

Address:Mumbai City, Maharashtra

Tata Sky office at Mody Street, Fort, called us at 11 a.m. today and informed that the Service Engineer would be visiting soon. Your Service Engineer, Mr. Vilas Tigote finally visited us at 2 p.m. He found the signals not available. He attended to the Dish Antenna on the terrace and without informing us replaced a part. We told him that without informing us why did he change the part; he had no answer to this. On further inquiry we found that he had visited our building on Sunday, 25th May 2014 to attend to Mr. Yusuf Kapasi’s Dish Antenna, our 4th floor neighbour, which was not working. From this we found that he had fidgeted with our Antenna. Our TV was working till this Sunday, 25th May 2014. Is this the policy of Tatasky Service Engineers that if they go to attend to customer complaints they have to fidget with others Dish Antenna, so as to get more business ? Please take this as my Official Complaint. I strongly protest to today’s service and refuse to pay the amount. From : Shahzad F. Parvaresh Tata Sky No. [protected] Mobile: [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Hi

Greetings for the day,

My concern is about unwanted deduction of Tata Sky account balance
actually on August 7, 2017 my set top box suddenly flashed a msg that is signal is not receiving.
Regarding this I called to tatasky customer care they assist me on phone first but issue did not resolve
so he raised a complaint ticket number WO#Z3CKT3Z about my issue and assure me to technician visit.

next day 8/8/2017 a technician Mr. Amit Visited at around 9.50Am and found the LNB related issue he told me that the LNB is not broadcast the signal properly
so he replaced the LNB with new one and that one was working properly.
he asked me that total charges is Rs. 250 then I called to customer care they told me that LNB replacement charges are only Rs 150 and no other charges will be applicable
as set top box and related accessories are under warranty (recorded conversation with me).
So I refused to pay to technician he told that the charges will be deducted from account automatically
On 10th August I received a message about deduction of Rs. 375 from my TATA SKY account.
and the I called again and again to customer care but ever time they are talking nonsense.

There is no physical damage in LNB even Technician also accept this but your team is not ready to accept this (I have recorded conversation with me but not able to send on mail as its showing some error i[censored] have some other way I will send it").

This is How you people cheat your customers,

DHEERAJ KUMAR KASHYAP

Subscriber ID : [protected]

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