[Resolved]  Tata Swach — TATA SWACH Leaking, Cust. Care fooling us

I bought a Tata Swach Bulb recently in june. When i fitted it, it gave dirty/black water and was not purifying water. I complaint about the same on 22.06.2014 to the customer care. They said that representative will come in 72 hrs. But even after 4 days, no one came. Howerver, after calling many times to the customer care, they finally sent a new TATA SWACH Bulb after one week of complaint.When i attached/fitted/installed the New TATA SWATCH Bulb, it leaked from the point where it was fitted or attached. I called customer care, they said they will send a technician. I insisted for a complaint no. but they said there is no need of it and they will send a technician in 72 hrs. No one came for 3 days and i have to call again to the cust. care. Now, they said that they have no complaint of mine and i have to file a new complaint. Then, they gave me a new complaint number on 10 July 2014. One person called on 11.07.2014 and said he was the technician and asked my address. But did not visited that day and said he will come on 12.07.2014. On 12th july, he said he met with accident and someone else will come. I followed up but no one came and a person(may be the agent) who was sending the technician said the technician will surely visit on monday 14.07.2014. But no one came even today. Every time customer care claims that the problem will be resolved in 72 hrs and nothing happens.The service provided by TATA SWATCH is clearly deficit and bad. The way in which complaints are being dealt by the Customer care or agent is also pathetic, which is causing me inconveniences and risking my and my familys' health. Kindly urgently rectify the leaking problem of tata swach.