Tata — Swatch

Address:

Ahmedabad, Gujarat, 380008

I recently bought this product, tata swach last week was feb it was, and within a few weeks it started giving me troubles, sometime slow filling of the water, sometimes leakage from the tank and many more issues.

Now the condition is, on 14 july the purifier went out of service completely, water was leaking and it was of no use to turn it on, we contacted the customer care and they said action will be taken soon and they will resolve the complaint, but nothing happened till 16th those 2 days i had to go out and get bislery bottles, and finally the technician came and checked and informed us that some inner part was leaking which was under warranty and will be replaced by monday and again those 2 days i ha to go get bislery bottles then on monday i contacted the guy he said he has not received any update from the team and asked me to call costumer care i did so and they said they will shortly send someone and i requested them to send someone senior who could atleast understand the product, but after waiting for hours no one arrived and i had to finally send them a mail cc the consumer court and surprisingly the technician came late in the evening. And my sister asked him for his id he didn't had any, he came up with a excuse that he forgot it.

Are you guys kidding me? You are selling a product with a commitment to provide service asap.. Do you guys really have some trained technicians? Any one senior in the entire team?

I am just sick and tired of this product i want my money back now, even after paying money to you guys i have to go and get bislery bottles from the market why would i waste my money on you then if that's what my solution is?

I request you to please refund my money or i will drag you guys to the court and have you pay the compensation as well. My complaint number is crgu[protected] and my contact is [protected]