Tata Teleservices — Bad Customer Service

Address:

Agra, Uttar Pradesh

Dear Team TATA, This is to inform you that I have registered a complain of slow Internet speed on dated 1st march 2015 complain no:test12186554 at 12:21pm, where I had said that resolution will be provided in 4 working hour, I got a call in evening where I have not received solution for the same, on next day I called twice to get resolution but have not received satisfactory service and speed is still slow, I am continuous user of TATA using it from last 2 years from same location, but this time I was fed up with your service as one of customer service executive (shivani) told that I will get same speed which I am getting now, I asked to resolve latency but she was not able to provide solution for that too my ping is more than 1800ms, I got a call from her on 2march 2015 around 6:00pm on my number [protected]. I am still getting bad speed and waiting for resolution. I have also got a message of complain solved from your team where I had mention not to close complain till I get solution, I have got to reopen complain from talking to another customer executive Mr.utkarsh, where his way of talking was not appropriate when I told his my issue of latency and he was rude. Kindly hire educated employees who serve better and know how to talk to customer. Thanks & Regards Vishal Contact:[protected]