[Resolved] Tata Walky — Filthy response from ur tata store | |||
D/a am advocate sareena ftom trivandrum having 4 connections from ur side.[protected], 6051666, 6051777, 6051888).the 555 number s in dead codition for more than one month.one of my personal registered a complaint regarding this and one technician called me nd verify all the details and promise me to the very next day.but till date no response from yr side. So on 17/06/2016 @ 2.38pm I contacted ur tata docomo store in sasthamangalam, trivandrum in [protected] nd one Mr.Rahul attended my call nd he use very filthy language to me.is this the training u r given to ur executives. Who is n charge of training to such persons.so sad to hear from ur side. I have recommended my collegues to have the same connection but now am n a dilemma whether to support or not.n future I will not support this and am planning to cancel the connection and opt for another connection. U pls have an alert about this otherwise u will lose customers like this bcause o[censored]r executives behaviour. I can understad ur feeling when one of the customer cancel 4 connections at a time.its only bcause of Mr.Rahul's response. I wil surely file a complaint against rahul. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that upon verifying our records we have found that your number is under temporary suspension from 13-JUN-2016 06:41:36 hrs on wards due to non payment. Hence, we request you to kindly clear the outstanding amount which will help us to assist you better to resolving the handset issue. Further, regarding the inadmissible behavior experienced by you while interacting with our representative, would apologize for the unprofessional behavioral experienced by you and would like to inform you that we have taken your feedback and take appropriate action to avoid future repeat of such experience.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that upon verifying our records we have found that your number is under temporary suspension from 13-JUN-2016 06:41:36 hrs on wards due to non payment. Hence, we request you to kindly clear the outstanding amount which will help us to assist you better to resolving the handset issue. Further, regarding the inadmissible behavior experienced by you while interacting with our representative, would apologize for the unprofessional behavioral experienced by you and would like to inform you that we have taken your feedback and take appropriate action to avoid future repeat of such experience.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.