Taxiforsure — Criminal behaviour of taxi driver

Address:

Bangalore, Karnataka

Dear Ma'am/ sir, I had a terrible experience from your company on 07 Feb 15, when I had booked a cab from Bangalore airport to Harlur road at 4 PM.; Reference - TFS-AT-C10046156 The taxi picked me up at the correct time from the airport. At the toll plaza the driver asked me to pay the toll tax amount, which I refused and also showed the text message received from the company that indicated the same. The driver started using foul language in Kannada and claimed that with the AC running, the the amount received by him was inadequate. He became agitated and that's when I felt unsafe and requested him to stop the car for disembarking. After repeated requests when he refused to stop the car and clearly started threatening me I dialled 100. With the help of traffic police and a biker overtaking from my side I managed to get the taxi stopped at Koguli cross. It may be noted that it was only possible to stop the taxy in the SECOND attempt wherein the driver ditched the traffic cop in the first attempt. This had confirmed my fears of the driver's criminal intent. At the Koguli junction, the driver was clearly undeterred by the presence of traffic cop despite the cop trying to pacify him and giving warning for using abusive language. Since the taxy was now held up at the signal, I wanted to resume my journey safely in another taxy. The driver however refused to give my luggage kept in the car boot and demanded 850 rupees in exchange. He also made up a story of currency change problem at the toll plaza for the traffic cop in order to downplay it. At the Koguli cross after TWO hours of delay, I managed to board another taxy with my luggage and reached destination. I need to highlight understated aspects:- 1. In view of recent criminal cases related to taxy drivers in Delhi, the concerned driver if allowed to continue would the cause history to repeat itself, but in Bangalore, under the "taxi for Sure' tag. 2. Response of your call centre employees was far from acceptable. In reply to my distressed call (while the driver was not stopping the taxy) I was told that a CALL BACK is being arranged??? 3. Finally, since your company has not taken due cognisance of this incident, I intend to share this experience with fellow colleagues, friends and relatives especially ladies, to discontinue this service for their own safety and avoid becoming a statistic. The terrible experience is attributable to reckless recruiting of drivers without a background check and lack of emergency measures for safety of passengers. P.S. Taking lessons from recent Delhi case with 'Uber' I have documented this complaint for future requirement that is sure to be there, given the lackadaisical attitude displayed in handling the case by your company.